Service Portal text box text disappears

[Aiswaryak]

I am facing an issue in Service Portal where the text entered in a widget textbox disappears within a few seconds. This happens only in one instance, but in another instance the same widget works correctly. The widget code (client, server, HTML) is identical in both instances.

[Ankur Bawiskar]

@Aiswaryak 

which widget is that?

OOTB or custom?

share some screenshots

[Aiswaryak]

It is custom,  in production instance, the text gets disappears, but in dev and testing instance not facing the issue. i compared all the code, all the code are same only, recently the dev is cloned with prod instance

[Aiswaryak]

in the compound tracting text field the values are get dispapperas, the no ct found checkbox also get disappears

[Ankur Bawiskar]

@Aiswaryak 

not very sure, you will have to debug

Also check any angular directive is being used as dependency has same code across all 3 instances.