ServiceNow CSM portal announcements

Manasa Allu
Tera Contributor

‎06-28-2023 07:53 AM

Hi team,

 

We have multiple customers (like A, B, c,  etc..). 

 

The maintenance change request has been opened for customer A, In the portal needs to display the message with change request details (such as change number, and description), and that message visible only to users under customer A.

 

Please provide the solution.

 

Regards,

Manasa.

 

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2 REPLIES 2

Jorge Castilla
Tera Contributor

‎09-18-2023 06:02 AM

Hi @Manasa Allu, did you manage to resolve this issue?.  

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Ben_Barker
Giga Guru

‎09-24-2023 11:24 AM

Hi!

 

As OOTB an announcement visibility is only manageable by role, maybe Targeted Communications could be an alternative: 

https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer...

 

It's not as flashy as an announcement banner, but same the Announcement widget, you could add the Publication List widget on your portal and publish to a more targeted audience with Recipient List.

 

Hope it helps or inspire!