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06-02-2025 08:38 AM
Hello Everyone,
I'm new to both the community space and my role as a Knowledge Base Administrator, and I’m reaching out with a few questions as I get started.
I have a set of documented knowledge base articles that I’d like to migrate into our current database in a more condensed and organized format.
What’s the best approach for transferring and streamlining this content effectively?
Additionally, I’m curious about the user interface of the knowledge base. Is there a way to customize or adjust its appearance to better suit our team’s needs?
Any tips, suggestions, or best practices you can share would be greatly appreciated!
Thank you!
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06-02-2025 10:09 AM
Hello @tlyons
Welcome, here are a few resources on Knowlegde Management shared by Ashley
Kindly complete the first 3 next steps
Knowledge Management Fundamental , Knowledge Management Implementation and Knowledge Management Guided setup courses on ServiceNow university.
https://www.servicenow.com/now-platform/knowledge-management.html#benefits
Now Create Knowlegde Management Resources: https://learning.servicenow.com/nowcreate/en/pages/nc-search?id=search&spa=1&q=Knowledge%20Managemen...