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ServiceNow Knowledge Base

tlyons
Mega Contributor

‎06-02-2025 08:38 AM

Hello Everyone,

I'm new to both the community space and my role as a Knowledge Base Administrator, and I’m reaching out with a few questions as I get started.

I have a set of documented knowledge base articles that I’d like to migrate into our current database in a more condensed and organized format.

What’s the best approach for transferring and streamlining this content effectively?

Additionally, I’m curious about the user interface of the knowledge base. Is there a way to customize or adjust its appearance to better suit our team’s needs?

Any tips, suggestions, or best practices you can share would be greatly appreciated!

Thank you!

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Mexiprince
Kilo Sage
Kilo Sage

‎06-02-2025 10:09 AM

Hello @tlyons 

Welcome,  here are a few resources on Knowlegde Management shared by Ashley

https://www.servicenow.com/community/knowledge-management-articles/knowledge-management-getting-star...

 

Kindly complete the first 3 next steps

Knowledge Management Fundamental , Knowledge Management Implementation and Knowledge Management Guided setup courses on ServiceNow university. 

 

https://www.servicenow.com/now-platform/knowledge-management.html#benefits

 

Now Create Knowlegde Management Resources: https://learning.servicenow.com/nowcreate/en/pages/nc-search?id=search&spa=1&q=Knowledge%20Managemen...