ServiceNow Response time/ Loading Page Slow for only one user

Community Alums
Not applicable

‎08-01-2019 10:03 AM

Hi All,

We have one user, when she opens ServiceNow starting from the Instance load itself, the response time to load the page is too much.

  • Normal User -> Response time to load instance/welcome page : 03249 ms.
  • This particular user ->  Response time to load instance/welcome page : 25585 ms
  • Same case, while opening any ticket form/list view.
  • Running Transaction seconds pop up appears at almost every click.find_real_file.png
  • We can experience the same, when we Impersonate her. So, its not the network/browser issue.
  • The Number of tickets she has the access to/ Filters are all in normal range, in fact less only.
  • Tried the Order Sorting list method too.
  • Cache Clear is of no use too.

What could be done? 

Any help really appreciated. Thanks in Advance!

Regards,

Anjali Fulwadhwa

 

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8 REPLIES 8

imrac14
Tera Contributor
In response to Ian Mildon

‎03-13-2024 03:40 PM

I have similar issue now. Do  you mean delete their user account profile?

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AbhishekGardade
Giga Sage

‎08-01-2019 10:22 AM

Hello Anjali, Is it specific to particular model? Or application. Thanks, Abhishek Gardade
Thank you,
Abhishek Gardade

Satish Babu
Kilo Guru

‎08-06-2019 01:48 PM

Hi Anjali,

Since the user is facing the issue from the time he/she log in, I suspect it could be due to the Connect Chat/Connect contents from the followed cases. 

Make sure you don't miss it.

Regards,

Satish

 

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imrac14
Tera Contributor
In response to Satish Babu

‎03-13-2024 03:48 PM

How do I access this please? Where do I go?

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