Set Category and Subcategory for MIM

[rmishra4395]

Hello Team,

Need Help.

Whenever Proposed Major Incident is created by "ABC" group member then set Category as Remote and Subcategory as "Unknown" and Assignment group as "XYZ" group.

[Runjay Patel]

Hi @rmishra4395 ,

Couple of error in your script.

use below script in script include.

var CheckUserInSMC_NOC = Class.create();
CheckUserInSMC_NOC.prototype = {

isUserInGroup: function () {
var smcNocGroupSysID = '1412ba851b18b9100f9d43f8ab4bcb41'; // Replace with your SMC_NOC group sys_id
return gs.getUser().isMemberOf(smcNocGroupSysID); // Return true if the user is in the group

},

type: 'CheckUserInSMC_NOC',
};

Client side code:

function onLoad() {
   var ga = new GlideAjax('CheckUserInSMC_NOC');
    ga.addParam('sysparm_name', 'isUserInGroup'); // Specify the function to call
    ga.getXML(function (response) {
        var isMember = response.responseXML.documentElement.getAttribute('answer');
        if (isMember == 'true') {
            // Set the Assignment Group to SMC_NOC
            gForm.setValue('assignment_group', '1412ba851b18b9100f9d43f8ab4bcb41'); 
g_form.setValue('category','1');
g_form.setValue('subcategory','7');
        }
 
});
 
   
}

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Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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[rmishra4395]

This also did not work. I impersonated an SMC_NOC agent and tried creating a candidate manually, but the fields did not auto-populate when the form loaded.