Setting Up Agent Workspace Inbox

Piero Virgilio
Tera Expert

‎08-02-2019 02:00 AM

Hi Community,

in my dev instance I'm not able to show to the agent case boxes inside the inbox

What I expect to see

find_real_file.png

What I really see

find_real_file.png

I've assigned awa_agent role to the user, but cases continue to do not appear.

Can you help me?

Thanks,
Piero.

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8 REPLIES 8

Mallepally Anu1
Kilo Contributor
In response to Piero Virgilio

‎08-21-2020 03:44 AM

Hie Piero Virgilio
 can you please elaborate these steps..I'm facing the same issue.

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jacque3
Kilo Guru
In response to Mallepally Anu1

‎08-21-2020 06:25 AM

Hi Anusha,

Maybe if you could provide the screenshot of your configuration, we can help you check for it.

 

Thank you

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jacque3
Kilo Guru
In response to Piero Virgilio

‎08-21-2020 06:24 AM

Hi Piero,

Thanks actually my configuration are all working it's just that there's an ACL configured by other team in the Case table wherein only specific table can access the table records. I disabled that and my cases are now showing.

 

Thank you

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Runjay Patel
Giga Sage

‎12-15-2020 01:27 AM

Learn Agent Workspace from scratch to end with real world implementation and get live project hands-on.

Step by Steps implementation: https://www.youtube.com/playlist?list=PLIGcZxQaeEoj0XXBqTfReQwR44OeDYYb0

This Series help you to understand below topics

  1. How to setup Agent Workspace
  2. Plugins required.
  3. Create Studio application for Agent Workspace.
  4. Lading Page configuration in details.
  5. List Layout and Categories configuration.
  6. Form Layout, Header and Ribbon configuration
  7. UI Actions and notifications.
  8. Global search and Agent assist.
  9. Live Agent chat configurations.
  10. Integrate Connect Support with Agent Workspace
  11. Difference between Agent Workspace and ITSM Agent Workspace?
  12. Custom form for app: UI page, service portal widget or Agent Workspace component?
  13. View and Create Reports in Agent Workspace
  14. For LIVE AGENT where the service desk can access to the chat in back-end? via AGENT WORKSPACE OR CONNECT SUPPORT
  15. Agent Workspace - convert incidents to Request Items and vice-versa
  16. Add Knowledge search in Agent Workspace to Contextual form
  17. UI Action to pop up Email from Agent Workspace
  18. Bar Graph
  19. Open frame API in Agent Workspace
  20. How to use Assignment workbench in Agent Workspace?
  21. Viewing Interaction Records in Agent Workspace
  22. Agent Chat in Service Portal without Virtual Agent
  23. And many more.
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