ServiceNow CSM Portal Access & RegistrationThe self-registration feature enables new customer contacts to submit registration requests through the customer portal.A customer contact can submit a registration request using a valid registration code.Th...
In CSM there are two play books with same trigger conditions.which one will run ?
What do you think are the must under-rated or under utilized features of CSM? Which ones do you find yourself wishing you had implemented earlier?
I have install the Now Assist for Customer Service Management (CSM).But i am not able to see where kb generation willl help agent to wokr ,
When im trying to change state filed from closed to new but it is in grey colour? could you please help me out? The file is attached below
Hi, I have create the Service Definition for a new case type as well as for Case task type. I have also related two Service Definition. The Service Definition is also related to Managed Case type record. But some I am unable to figure how to link pre...
Hi , I have created 7WD sla on custom task table and I want to send reminder notification when sla has 3 days left . I have created event and notification on approval table using schedule job i tried but it's not working. could you please help me wi...
I Want to understand the relationship between Install Base Items, assets and configuration item in CSM with Example.
CSP header menu is set up exactly the same in lower environments and showing fine. Can anybody help me understand why "My Lists" is not showing up in Production? It was displaying at one time, but now it's not.
Hi Team, I have a query whether is it possible to set dynamic list view in Workspace based on user login. For eg: If a login person is from HR group, then he/she can see only certain set of fields and not the others, similary if a person from Central...
if state is inprogress then shortdescrition should applied other wise it should Abort the action?var gr=new GlideRecord('incident');gr.addQuery('number','INC0000059');gr.query();if(gr.next()){ gr.state='2'; gr.short_description="if condition is...
has anyone implemented message level encryption in servicenow instance. So basically i have written one rest message for which payload is in encrypted way. so how can we encrypt payload content and after encryption we can use that in http post method...
Hi All, I have set up the visa spoke into the system and testing the connection through rest api . but i'm getting error as request not sent to uri java.net.SocketException: Socket is closed . Could you please help me to resolve this problem Thanks
Hi everyone,I'm working with ServiceNow Surveys and I'd like to know if there's a way to conditionally display survey questions or entire categories based on attributes of the assigned user.For example, I want to show certain questions only if the us...
Customer comments are not syncing with the incident from the case. The scenario is: when Customer One creates a case and adds additional comments, those comments sync correctly with the incident. However, when Customer Two — who has the same roles — ...