Hello, I have read the video regarding the integration of ServiceNow (CSM) with Amazon Connect, and during the setup, the instructor has downloaded several templates to use on Amazon Connect (Lambda package, Cloudformation template, Contact Flow temp...
Hello! Is there a way to add picture or graphics in the message section when creating Outage.For some reason I can only post and publish text but no graphics. Please see the attachment as reference I am talking about. Thank YouDeepinder
Please help me on how should I proceed to test the instance for the following test cases after the upgrade:This is for case reports: functional
Hello Team, I have created a inbound action, when I send an email the inbound action is creating the case record which I can see on the email logs but the same record is not visible on the list or on the target field Below is the script I'm using...
I have a need to have an alert popup on an incident record should the called be a "full Service Customer". Our helpdesk services both internal "Full Service" and external "Non-Full Service" customers. I was wondering how do I go about doing this. we ...
Hello Everyone I need to create a Custom table where i need to add reference to Product Model and Knowledge on the custom table to show the related products and knowledge articles of the Case created. Now, i want the Model Number field on the Produc...
I am trying to limit sys_user records in a business rule for the @mention functionality in work_notes while in a Workspace. I have seen suggestions that work when you are not in a workspace, but have found no way to ensure this filter on the table i...
Hi All,Inactive user sending emails to ServiceNow and all the inbound actions are skipping due to inactive status, How can I activate the user and process the inbound action without skipping Any suggestions is highly appreciated Thanks
Hi, I am facing this issue after I upgrade the instance to Washington DC release. Especially the order management application to 7.0.0 (latest) version. I am trying to set up the conditions in decision builder but it is not allowing me to save it wit...
Hi ServiceNow team,I need to build a Virtual Agent topic where users can create a KB article draft using GenAI (OpenAI/Gemini/Claude).Requirements:Ask the user for KB topic & category.Perform multi-turn Q&A to refine content.Call GenAI API to generat...
Need help to change the theme of customer service portal.please help me provide any video or docs link .
Hi Team, I have to put a condition SLA wherein I need to use "Contact Customer" checkbox is true or false. I need to put this in stop condition. But I am not able to see that field even in the Configure table for case form or even dictionary.When thi...
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Hi,I have the following scenario:Customer contact (Account A) submits a case to us. In their case, they mention another Customer (Account B) that should also be involved in this case.We would like to give access to this case to every contact of Accou...
Hi All, I want to hide few business services BE Bigdata APC, BE Bigdata PQE, Big Data, BE Bigdata BI&AI&Dashboard at Incident creation. How to achieve this using client scripts or ui policies.?Thanks in advanceNikhitha
