Currently all attachments are displayed to the customer on csm portal and the agent does not have the option to specify a particular attachment to be displayed to the customer or not.I would be grateful for advice on how to implement the configuratio...
Hi,We have a user that needs to see other cases from other accounts, we create the relationship in the Account relationships tab but the user still cannot see the other cases.Thank you and best regards
I am trying to restrict a portal category for specific group of users using "Available for" option by configuring User criteria but it doesn't seems to work. If a user has access to the catalog item under that Category he is able to access the catalo...
I would like to remove the timestamp and user name from the activity log in Incident table. Could someone please help me with this?
How does your organization determine when to use a Demand, a Project, a Collaborative Workspace, or a Visual Task Board in ServiceNow?We’re refining our internal guidelines and looking to better align our work intake and tracking processes with best ...
Hii I'M Mahesh Kumar. I am developing the chatbot in amazon LEX , if any body Have the knowledge on Integrating the servicenow with Amazon Lex . Please Let me know. Help me to OverCome it. Thanks Regards ,Mahesh P.
Hi All, I need your help to enable one Discover now ui action in workspace level and makes its as workable in workspace level.Below is the ui action script : var type = 'Cloud';if ((/Managed AWS Cloud/gi).test(current.asset.u_solution_type)) { typ...
HI Team,i have added the filter component in ui builder. and added the default values like Last 12 months, Last 3 months and Last quarter. now, i need to change the default value like "Last 12 months" to "Last 12 Months", "Last 3 months" to "Last 3 M...
Hi All, I have a requirement to enable ui action in workspace level and makes it as workable.this ui action is created em_event table. below is the code in native ui level and i need to convert that in workspace level. could you please help me on thi...
Hi, I am trying to hide the title of the multi-row variable set but unable to achieve it since it's a mandatory field. Can you help me out with this. Thanks in advance!!
As a system, I want to apply different SLA tiers depending on the customer account or contract, so that appropriate service levels are enforced.SLA policy is linked to the account/contract.1-Upon case creation, SLA is automatically attached based on ...
Hi allCan someone please help clarify two things related to Change Requests CHG in the current 2025 version of ServiceNowApproval LevelsBack in 2021 we had approval levels like Level 0 Level 1 and so on depending on risk and CI ownershipWhat is the c...
looking for details on how to connect service copilot to retrieve SN knowledge base articles. I have added the connection to copilot, it's connected correctly but it does not show KB articles.
Need to understand the best practice for relating more than 1 incident to a case. I know it's doable with a related list in the native Case form view. But I am looking for a solution in the CSM workplace. Your support and help is much appreciated. @A...
I am trying to create the customer order record from postman by sending the payload. But it is throwing the error like below. I want to know how to fix this issue. { "code": 21, "reason": "Invalid payload: Request body missing", "message": "...
