Show announcement in Agent Workspace
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‎08-16-2022 11:42 PM
Hello Experts,
I have a requirement to show the announcement on the Agent Workspace landing page. I am new to agent workspace and confused on from where to start.
What I tried-
I have created the record in Now Experience Framework --> UX Banner Announcement module and Now Experience Framework --> UX Banner Announcement Configuration.
How can I link this announcement to my Agent Workspace landing page.
If anybody implemented the similar thing OR have knowledge on the same.
Appreciate you help.
Note:- We are on San Diego release.

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‎08-17-2022 07:42 PM
Hi
To create content:
- 'Banner' content types can be placed into Announcements
- 'URL' content types can be placed into Quick Links
- 'Image-based Link' content types can be placed into My Frequently Used Apps
To display the content,
- You need to retrieve the respective Content ID via the UI Builder (see screenshot below)
- When scheduling the content, select 'Workspace' as the Content location, and specify the content ID in the Content Identifier field.
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep

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‎08-18-2022 08:02 AM
Hi
Any update to this ?Any follow-up required? if not
Kindly mark the answer as Correct & Helpful both such that others can get help.
Thanks,
Sandeep
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‎08-21-2022 11:39 PM
Hi Sandeep,
Thanks for prompt reply.
I don't see the configuration panel to link the announcement.
Is it available in CSM workspace ?
Thanks
Abdul Azeem

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‎08-22-2022 12:12 AM
Hi
You can click on the profile picture once you are in the Workspace >from the dropdown check and click on "Configure Workspace"> Then on the top right corner you will see :Open in UI Builder" , click that button.
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep