Show announcement in Agent Workspace

Abdul Azeem1
Tera Contributor

Hello Experts,

I have a requirement to show the announcement on the Agent Workspace landing page. I am new to agent workspace and confused on from where to start.

What I tried-

I have created the record in Now Experience Framework --> UX Banner Announcement module and Now Experience Framework --> UX Banner Announcement Configuration.

How can I link this announcement to my Agent Workspace landing page.

 

If anybody implemented the similar thing OR have knowledge on the same.

Appreciate you help.

Note:- We are on San Diego release.

6 REPLIES 6

Community Alums
Not applicable

Hi @Ajim Shekh ,

 To create content:

  • 'Banner' content types can be placed into Announcements
  • 'URL' content types can be placed into Quick Links
  • 'Image-based Link' content types can be placed into My Frequently Used Apps 

To display the content,

  • You need to retrieve the respective Content ID via the UI Builder (see screenshot below)
  • When scheduling the content, select 'Workspace' as the Content location, and specify the content ID in the Content Identifier field.

find_real_file.png

 

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

Community Alums
Not applicable

Hi @Ajim Shekh ,


Any update to this ?Any follow-up required? if not

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

Hi Sandeep,

Thanks for prompt reply.

I don't see the configuration panel to link the announcement. 

Is it available in CSM workspace ?

Thanks

Abdul Azeem

Community Alums
Not applicable

Hi @Ajim Shekh ,

You can click on the profile picture once you are in the Workspace >from the dropdown check and click on "Configure Workspace"> Then on the top right corner you will see :Open in UI Builder" , click that button.

find_real_file.png

 

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep