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Forum Posts

Print a page in the Portal

Hi all, The requirement is to print the output diagnostic page of my portal, but I'm not getting the desired output. Please find below the HTML and Client Script and the sample output. HTML Code:<button ng-if='data.state == "completed"'class="btn-pri...

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Regarding banner on the service portal

Hello,  Can we put a hyperlink in an announcement banner in service now ?While creating the announcement I am not able to add a hyperlink, it always comes as text   Regards, Sudiksha Misra 

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Resolved! Banner Image for different screen resolution

Hi Everyone, On our customer portal we are using a banner image with company icons at end of two corners, when we resize the browser image adjusts itself and image icons gets hidden at both the corners.Is there any way we can use two images in differ...

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himani-123 by Tera Contributor
  • 2209 Views
  • 5 replies
  • 4 helpfuls

Resolved! Not able to edit "Business Phone" second time.

Hi Everyone,As an end user, over the CSM portal when "Business Phone" is empty then i am able to edit it. After that is becoming un-editable field.Any idea why?Thanks in Advance!!

vartika by Tera Contributor
  • 659 Views
  • 8 replies
  • 0 helpfuls

CSM User preference and User Profile

Hi Everyone, I don't understand how preferences and profile are used is CSM Portal : As you see in picture below, my "sys_user" attributes are different from my "User Preference"Updating one does not update the other.User preference are retrieve from...

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imrane by Kilo Expert
  • 2836 Views
  • 7 replies
  • 0 helpfuls

how to create related list in incident form

Hi team, I have created the requested item through the incident form using the "create request" UI action. The incident form must display the requested item details in the related list.  And need to display parent incident details in the service requ...

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Manasa Allu by Tera Contributor
  • 226 Views
  • 1 replies
  • 0 helpfuls

How to attach a document to multiple records via list view

Hello Team,I want a List action(declarative action) on click of which I will get a popup and in popup I will be able to attach a document in workspace view.After submitting Attachment of documents, It is get attached to to multiple records.If I will ...

AMIT SINGH2 by Tera Contributor
  • 383 Views
  • 2 replies
  • 0 helpfuls

Resolved! About setting additional comments for record producers

Hi. In the past, I created a script that automatically added the value of a variable as an additional comment when a case was filed.I tried to create a script with the same requirements after a long time, but I forgot it... Can someone please help me...

shibasou by Kilo Sage
  • 813 Views
  • 4 replies
  • 1 helpfuls