We want interactions to be manually routed. What property deactivates populating the assigned to field? Table name: interactionfield name: assigned_totype of submission is "Walk-up" via Walk-up solution check in portal
what is the difference between referenced tables vs referencing tables? could you please elaborate.
As per the title, just wondered whether there were any limits to the amount of contacts we can have in our CSM instance that would be using the portal to log cases?
Hi All , In my project, we have the default banner of servicenow. But one user has a different banner. How can we change his banner back to default. Please suggest. Thanks,Divya
Hello, It has been requested to create a new case type on a customer. The question is: is the new case type table going to be counted as a "custom table" and deducted from the CSM's custom tables entitlement? Thank you.
What is the recommended way to create a Knowledge Homepage accessible from the CSM Workspace by agents? I see documentation around UI Builder as well as Service Portals, but I am unsure of the best way for agents to access this information while rema...
Hi,Please help me in Displaying Work notes and Comments in Logged in Users Language dynamically with out Clicking on Translate icon on Case Table.Thanks in Advance.
Hi All, I have a requirement asking to cancel the SLA through fix script for 300+ incidents. There are 2 to 3 SLA's associated with each incident. Do we have any fix script to cancel the associated sla's for 300+ incidents. I have created the below f...
Hello Everyone, Hope you are doing well. I have a question about Data segregation based on customer account/company. We have a company(which related to account) field on incident , problem, change table and requirement is to show the records(incident...
The requirement is to change the order of these in Configurable Workspace. Please find below the screenshot. So, the PlayBook should be visible first before Details. Thanks & Regards,Sreesh Surendran
1) I created a product model and then created an asset from that model.I assigned that asset to a consumer.Then from the consumer portal I raised a case for testing from “Quick Help” option. This time I could select the product.Then I closed the case...
hi i have one agent workspace and in title i need case number and below it i need short desrciption. how do i configure it. i checked in header workspace and over there its showing to select one primary field.
Hi Team,At table level I have file attachment field. This field should be visible and mandatory based on other field value. I am making this field as mandatory and visible via UI policy. So till here its working fine, file attachment is visible and b...
below is snapshot where contact columns highlighted as these data in 7 row from snapshot of excel should be under Tenant columns instead of contact columns.below is script used to get data and push into excel after excel download button is clicked to...
Hi Team,We have a requirement, where we want to automate the bulk request of providing access.We have an e-form to provide agent access and add to groups,so for bulk, the users attach the template.But now we have to automate it.How can this be done.A...
