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12-14-2023 11:27 PM
HI,
I'm configuring the case type selector on interaction. I've set the properties to select the single case type selector when creating a case from an interaction, but it is not showing any case type to select:
I configured a record in manage case types
I don't know what I'm missing to be able to select that case type in single select modal.
When changing single select property to false, it works
Solved! Go to Solution.
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Customer Service Management
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12-17-2023 01:41 PM
I've found what was wrong.
it's a bit confusing:
This is what the documentation states:
But on my dev instance it's called Service Definition
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12-17-2023 01:41 PM
I've found what was wrong.
it's a bit confusing:
This is what the documentation states:
But on my dev instance it's called Service Definition