Single case type selector not showing case type

Mathias Vandend
Mega Sage

HI,

 

I'm configuring the case type selector on interaction. I've set the properties to select the single case type selector when creating a case from an interaction, but it is not showing any case type to select:

 

MathiasVandend_0-1702624624929.png

I configured a record in manage case types

MathiasVandend_1-1702624686778.png

 

I don't know what I'm missing to be able to select that case type in single select modal.

 

When changing single select property to false, it works

MathiasVandend_2-1702625223616.png

 

1 ACCEPTED SOLUTION

Mathias Vandend
Mega Sage

I've found what was wrong.

 

it's a bit confusing:

This is what the documentation states:

MathiasVandend_0-1702849210993.png

But on my dev instance it's called Service Definition

MathiasVandend_1-1702849283368.png

 

 

View solution in original post

1 REPLY 1

Mathias Vandend
Mega Sage

I've found what was wrong.

 

it's a bit confusing:

This is what the documentation states:

MathiasVandend_0-1702849210993.png

But on my dev instance it's called Service Definition

MathiasVandend_1-1702849283368.png