SLA is at 75% Notificaton - can it be configured to not fire if the case has been updated?
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03-04-2025 12:44 PM - edited 03-04-2025 12:45 PM
If we assign a case to someone and that person has not touched the case by the 75% mark, I would like to send out a notification. However, if the user has updated the case, I don't want the notification to go out.
Is this possible?
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