Hi All, I am planning to implement shift based assignment for CSM agents. I see that we have a Workforce Assignment Module to create shifts for customers and then have auto assignment rules to route cases wrt shifts. However I have the following ques...
いつもお世話になっております。 ナレッジベースに関する疑問なのですが、ナレッジベースは削除できないものなのでしょうか。 誤って作成したナレッジベースが削除できずに困っております。 どなたかお知恵をお貸しいただけないでしょうか。
When I reply a mail at a case on Agent Workspace, the mail failed to send.The error string said "Missing '<' " I checed the email and found the from field was wrong.The string of from field is like this: encorded email_user_label <email_user_label(no...
Hi, In ATF i want to add a step like open specifications.list while using application navigator there r product specification, service specification modules but how to open whole specifications.list using ATF.
Hello, I need to have 2 views on the same table in the agent workspace. Other than view rules how can I achieve? Why I am not looking for view rules? Because as per my requirement in workspace lists I have two different names but the table was the s...
How to enable Demand Management and Customer Service management in my instance (mycyient.service-now.com) demand workbench and if any charge will be there for this ?
Hi, I'd like to know how to hide portal footer for the group doesn't want to see.That footer shouldn't be displayed for that group. Could you give me some advise? Thank you.
Hi All, I want to create new sla for catalogs,please help how to create SLA. Regards, Naga
Hello, Can we set the forms with existing views? If no I have to set the fields, section and related lists with same as existing view. Also client scripts should work as existing view. Regards, Mahesh.
Hey, I want to have the Compose section automatically always be displayed when opening a new ticket. So I dont have to change this manually each time I open a ticket (see the red arrow) I suspect that this might be possible by changing User Prefer...
Hi all, We have Account 1 and Account 2 Created a Account to Account Relationship type and a Relationship record. Account From: Account 1 Account To: Account 2 Contact with Case Manager/Customer Admin role from Account 1 is not able to raise a case f...
I need to load some data into Account table on Prod instance. Can i do it without raising a Change request?
Changing Manager Workspace (WFO) Where/how can I change the Manager Workspace (WFO) for Amy Jones? I have tried following the steps that we use for editing Agent Workspace but I cannot see any options (App Shells) for Manager Workspace. I am trying t...
Is it possible to do a mass closing of the Incidents with specific assignment group, These are not worked by any group and need to be Resolved with no action. Is there a way to setup auto-closure on these as well? That way when they come in, they aut...
I would appreciate it if you could tell me about the attachment size for development instances.I'm trying to verify how to manage queries in a case table for a development instance.I would like to ask the following questions about the file size of at...
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