Field styles are not working in agent workspace( Paris).
Field styles are not working agent workspace but working fine in UI16.
Forum Posts
please guide me how to Activate the Save UI action only for the Incident form view
please guide me how to Activate Save button through UI action ..only for the Incident form viewawaiting response ..
Resolved! How do you sort within the Simple List Widget
HI guys, I am trying to get the Simple List Widget to sort properly. My Display field is Short Description, the Secondary Field is u_trending_status, number What ends up coming out is an Ascending Sort by Short Description. I thought the first S...
Resolved! How can I enable the use of template in Agent Workspace?
Hi, I need to enable the use of template in Agent Workspace but the icon on the right is not shown (under the attachment icon). Do you have any idea of what I should do? Many thanks Paolo
Parent Account vs Parent Company Field
When we are creating a new Account in CSM, we can assign the field Parent Account, to build the hierarchy in CSM. However, there is also another field "parent", which is inherited from "core_company", which remains empty in this case. The customer is...
Resolved! How to Solve 'onChange script error: RangeError: Maximum call stack size exceeded function () { [native code] }' Error.
Hi Team, i am trying to hide/show choice values of status filed(state) based on status field only. but i am getting onChange script error: RangeError: Maximum call stack size exceeded function () { [native code] } this error. Please let me know how t...
Resolved! How can we add a Shopping Cart experience to the CSM Portal?
We have a requirement to allow customers to add multiple items to one request, aka a shopping cart.For some reason, this is not supported in the CSM portal, as mentioned here in the doco:https://docs.servicenow.com/bundle/orlando-customer-service-man...
attach a document saved in SharePoint to ServiceNow RITM
is there a way of accessing SharePoint when trying to attach a file in ServiceNow? the workaround we have at the moment is saving the SharePoint document library as a shorcut on the desktop and then navigating to SharePoint that way but wondering if ...
How "Away" presence state works in Agent workspace? Will the state changes to "Away" automatically if agent is not active OR It can be selected only manually?
I am looking at possible ways user presence can be "Away". If Servicenow automatically change user presence state to "Away", after how much time of inactivity state will be changed?
AWA Advance Work Assignment is not working.
Hi All, Good Day! I was looking for a solution in ServiceNow where I have to route cases/incidents to an assignment group and whoever is an available agent from Group then assigns cases to that agent's. I have read ServiceNow documents and communiti...
Resolved! First Response Time calculation
Hi All, We have a default system generated email to be sent to the customer as soon as a ticket is created. Now if we look at First Response Time metrics , for all tickets it shows met as the system generated email is being considered as first respon...
Difference between customer and partner account with a best example
Difference between customer and partner account with a best example
Resolved! Configure list layout in CSM Configurable Workspace
Hi all,I need to know how to modify the list layout displayed in CSM Configurable Workspace (no Agent Workspace) when user drill-down in one of the reports shown in landing page: This layout does not match with layout configured in any of the views...
Bulk Changing Users Email Domain
Hello, I'm currently working on an email domain migration project and I'm looking into how I can change all the users on ServiceNow in bulk. I have searched around for a way to bulk update users but I cannot find anything. Before I go ahead and chang...
Resolved! CI mass deletion using background script
We have about a number of duplicate CIs which we set on "Archived" status to know that they are duplicate and we want to delete them. Using a background script I want to delete these duplicate CIs meeting the following conditions:1. Status is Archive...
