Hello Everyone, I need some help from the community. I have a survey name "IT onboarding survey" created as requested by one of our customer (Shaukat from Helpdesk team). This survey will be sent out to all new joiner in our company who just finished...
Hi i have a requirement where i have to change the needs attention flag when user adds a comments on it. To do so i wanted to alter the case action status rules. I didn't find the case action status rules in my PDI. Can any one guide me how to go ...
Hi, What is the purpose of the following OOB fields in Accounts(customer_account) table in Customer Service(sn_customerservice) module? 1. Registration Code 2. Account Code We're importing account information from third-party sources. In this case...
I am talking about the way names are prescribed to the plugins, properties and Tables in CSM. While some refer to as com.snc. | com.sn_ | com.glide | com.snc.csm | Some plugins although are CSM plugins do not use the com.snc.'csm' - THIS LEAVES THE R...
PDI was setup to receive appointments in walk up experience product Portal : csp Rome patch upgrade completed in PDI few mins back. Now we are not able to select appointment and get below error message
Hello, Is there a way to remove/hide the search box in a Yes/No Variable of a Record Producer? Because it doesn't make sense to put a search box in a Yes/No variable which has only two choices. Thanks
Please refer below screenshot for reference purpose
How can I allow guests to submit tickets via the CSM portal?I have created a public page and public Record Producer and made all variables in the RP public. It shows up and can be filled out, but when I click submit as a guest user, nothing happens...
Hi, I'm trying to use an inbound action to create a new customer contact if one does not already exist for the user submitting the case. Here is the script I've been working on to try and accomplish this: var gr = new GlideRecord('customer_contact...
Hi together, We want to start with Advanced Work Assignment soon and have different Presence States and Service Channels for this. For example: Presence State AvailableAnd below that the Service Channels: Requests-A, Requests-B and Requests-C The pro...
Please let us know if it is possible to automate the provisioning of users as a customer contact in the Customer Service Portal(CSM) with the permission sn_customerservice.customer from Azure Active Directory . He should be able to login directly on...
Is it possible to use ServiceNow to track a vehicle's GPS? We would like to be able to indicate on a Google map where our vehicles (delivery vehicles) are located as they travel from site to site. We also want to be able to use this information to ...
Hi, I have a request to allow "Customer Account Managers" to see all cases for their customers. These "Customer Account Managers" will not do any work on cases they just want to see what problems their customers are having and how they are using our ...
We currently have Special Handling Notes on Customer Accounts that have expired but need to be renewed. The problem is that once the note has expired we can no longer see them under the customer account. I know I can go to the list of Special Handlin...
I accidentally created a Landing Page for the wrong workspace (CSM Configurable Workspace), instead for the Agent Workspace. Is there a way to move this page to the correct workspace? What threw me off was that the AW was not available for configurat...
