SLA on Now Support

[TimothyI1699116]

Are there any available tool to set up SLAs on Now Support?

I am a service provider on a ServiceNow customer's instance and I would like to set up SLAs to track my response time to updates made by Now Support agents on Now Support cases.  

[Mark Manders · Accepted solution]

No, there isn't. The records are on NowSupport and not in your instance. It should be made possible to do this, but ServiceNow has canceled that idea several times already.