ナレッジベースの削除
いつもお世話になっております。 ナレッジベースに関する疑問なのですが、ナレッジベースは削除できないものなのでしょうか。 誤って作成したナレッジベースが削除できずに困っております。 どなたかお知恵をお貸しいただけないでしょうか。
Forum Posts
Wrong value for from field of email when I reply mail on Agent Workspace
When I reply a mail at a case on Agent Workspace, the mail failed to send.The error string said "Missing '<' " I checed the email and found the from field was wrong.The string of from field is like this: encorded email_user_label <email_user_label(no...
Resolved! Module navigation in ATF
Hi, In ATF i want to add a step like open specifications.list while using application navigator there r product specification, service specification modules but how to open whole specifications.list using ATF.
Multiple Views in Agent Workspace
Hello, I need to have 2 views on the same table in the agent workspace. Other than view rules how can I achieve? Why I am not looking for view rules? Because as per my requirement in workspace lists I have two different names but the table was the s...
How to enable Demand Management and Customer Service management in my instance(mycyient.service-now.com)
How to enable Demand Management and Customer Service management in my instance (mycyient.service-now.com) demand workbench and if any charge will be there for this ?
Resolved! How to hide portal footer for the group doesn't want to see.
Hi, I'd like to know how to hide portal footer for the group doesn't want to see.That footer shouldn't be displayed for that group. Could you give me some advise? Thank you.
Create new sla for catalog
Hi All, I want to create new sla for catalogs,please help how to create SLA. Regards, Naga
How to set existing form view in Agent Workspace?
Hello, Can we set the forms with existing views? If no I have to set the fields, section and related lists with same as existing view. Also client scripts should work as existing view. Regards, Mahesh.
Agent Workspace, want to display compose section
Hey, I want to have the Compose section automatically always be displayed when opening a new ticket. So I dont have to change this manually each time I open a ticket (see the red arrow) I suspect that this might be possible by changing User Prefer...
Roles required to raise a Case for an account linked via Account to Account Relationship
Hi all, We have Account 1 and Account 2 Created a Account to Account Relationship type and a Relationship record. Account From: Account 1 Account To: Account 2 Contact with Case Manager/Customer Admin role from Account 1 is not able to raise a case f...
Configuring Manager Workspace
Changing Manager Workspace (WFO) Where/how can I change the Manager Workspace (WFO) for Amy Jones? I have tried following the steps that we use for editing Agent Workspace but I cannot see any options (App Shells) for Manager Workspace. I am trying t...
Is it possible to do a mass closing of the Incidents with specific assignment group, These are not worked by any group and need to be Resolved with no action. Is there a way to setup auto-closure on these as well? That way when they come in, they au
Is it possible to do a mass closing of the Incidents with specific assignment group, These are not worked by any group and need to be Resolved with no action. Is there a way to setup auto-closure on these as well? That way when they come in, they aut...
Resolved! About the size of attached files
I would appreciate it if you could tell me about the attachment size for development instances.I'm trying to verify how to manage queries in a case table for a development instance.I would like to ask the following questions about the file size of at...
License model for CSM Application
We are preparing for a customer to be onboarded in to ServiceNow CSM application. Customer has a B2C business model and we are planning to propose the Consumer model to manage customer details.With the Consumer entry created for every customer part o...
One or more of your custom applications is not mapped to subscriptions. Go to Subscription Management to map your applications to your purchased subscriptions
I am installing CSM and ITSM related plugins and this message presents itself in the plugin installation page. I did not create or install any custom applications, so I'm a bit confused as to what the platform is telling me. I reviewed this doc o...
