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Resolved! Limit Case view based on assignment group in the case

Hi there, we are trying to limit the case view based on assignment group in the cases.  for example, if customer1 user is in the group of "a", customer1 user is only able to see cases that are assigned group is set to "a".  I am guessing I can do thi...

Elena19 by Tera Expert
  • 1212 Views
  • 2 replies
  • 0 helpfuls

Resolved! Can't find case table in Process Automation Designer

Hi everyone, I can't find the case (sn_customerservice_case) table in the Process Automation Designer. I changed the application to globan, to customer service and to guided decision experience. How can I select the case table as trigger? Thanks for ...

JohnDF by Mega Sage
  • 1367 Views
  • 5 replies
  • 0 helpfuls

Ticket Resolution and supporting self-service / Ticket reopening.

Many tickets are resolved on the phone with the service desk through relatively quick fixes. However, from recent experiences with several end-users, it seems that many issues may reoccur within a short time, and frequently the individual doesn’t imm...

Lehans by Kilo Contributor
  • 1737 Views
  • 1 replies
  • 0 helpfuls

Error while attempting machine translate

Hi All, I am receiving the following error when attempting to Machine Translate in the KTT - "Error while performing translation. If this persists, please contact administrator."   The plugin dynamic translation is already activated. Please guide/hel...

Sonali17 by Kilo Contributor
  • 989 Views
  • 4 replies
  • 0 helpfuls

Resolved! On JSON payload get child object

Hi all, I have question on Integration. I am using Scripted REST API to consume the data on ServiceNow system. Below is the sample payload. I am able to get the individual attributes like Name, country etc and able to map with target fields on Servic...

Date should not be day before today

I have one field called "Extended Date" that date should not be day before today. So the issue is when i am using any client script and script include for this it reflect in both Native UI and Agent Workspace in My PDI but When I Implement this code ...

Next Best Action Rule Contexts

Hey there, I am trying to add guided decision tree to Recommended next best actions. I have selected "Interaction[interaction]"as the table in next best actions rule, since I want to get NBA for the interaction record that I create.But I get this err...

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Resolved! Hide tabs based on user in AI Search

Our support portal is used by internal and external users. Internal users have a few more search sources that external. Is there any way to hide search tabs based on user role. OR Is there a way to hide tabs with no results?

Garrett2 by Tera Expert
  • 648 Views
  • 4 replies
  • 1 helpfuls