Hi Team, IF you see below there is an attachment attached to the case form. Our requirement is , once we click on the the 3 dots and select "Email",the attachments which are here should get copied to the email form as below:
How can you see the date a person was added to an Assignment Group?
Hi. Becky postet this question in HR Forum: "In HR Agent Workspace, in the Agent Assist widgets we see articles can be marked as "Helpful". This then shows a "helpful" text on the article card view. However, it doesn't seem to re-order these articles...
Hello, I have created a button in the workspace to download the emails associated with a case in PDF. I am using the following code for generated the PDF: var html = mail.body.getHTMLValue();var result = new sn_pdfgeneratorutils.PDFGenerationAPI().c...
Morning Ever since we began moving to customer service Management we have struggled to get clarity around the definitive structure we need to implement to allow the ITSM and CSM modules to fully service both our internal staff and external contacts. ...
Hi, I'm doing custom themes and branding on customer's CSM Agent Workspace as this documentation says. What is the custom property (command) in sys_ux_theme CSS for changing colors of "search" and "notifications" icons (see picture attached what I me...
Hi All, Could you please help me on below issue. After customer registration done from CSM portal , it will goes to approval. once approval done , system will create a record in user table. Request : customer record should be created in user table i...
Hi All, Recently we started using the subscriptions feature in our knowledge portal and we see for the subscribed article for new versions are also being listed in it instead can we show only one knowledge article id in stead of multiple versions of ...
Hello, To verify whether we have a defect on our implementation of ServiceNow, I am trying to produce a list of Catalog Tasks (SCTASKs) or Request Items (RITMs) or Requests (REQs) where: State of the SCTASK/RITM/REQ is [Pending] or [Work in Progress]...
When a request is created for particular catalog item then case should create and whenever the changes happened in case that should be captured in request ritm comments. How to achieve this.. Thanks in advance..
Hi All, We have a requirement in that we need to show only catalog items which are present in sc_cat_item_company_mtom (Available for companies) table. In this table we can create records in that we need to mention catalog item and company. If the lo...
Hi I am getting below error while executing the flow to create a case. Please help to understand the error and fix it. Flow Designer: Operation(MDM VMD Case.Create Child Case$1.startSub) failed with error: com.snc.process_flow.exception.OpException:...
Hello, How would you make a copy of the Resolution notes to Comments mandatory? This is what the CSM Manager is requesting so that it only has to be recorded once. Pretty sure she's aware it will send a notification. Thanks, Trish
Hi, I want to insert hyperlink in additional comments , I have seen some code in Internet but it is still sending this as normal text to third party through table api . Can anyone help me how to send hyperlink through table api payload..
Hi, I try to enable customer service agents to create incident records from cases. According to this documentation, it requires Customer Service with Service Management -plugin and roles; sn_incident_read &sn_incident_write to user.I have that plugin...
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