Social Benefits Playbook catalog items missing after application repair

a2025tamil
Tera Contributor

2 hours ago

Hi, I have been working on the PSDS module in that I encountered some issues,please help me to resolve it. We are using the ServiceNow Australia release. The following catalog items are missing from the sc_cat_item table and are not available in the Service Portal:

  • Apply for Nutrition Assistance

  • Apply for Unemployment Insurance

  • Request Vocational Rehabilitation Services

We have repaired the Social Benefits Playbook application twice, but the records remain missing.

Request: Please confirm whether these catalog items are included in our installed version of Social Benefits Playbook and investigate why the records are missing. Please advise on the supported method to restore the missing application content.

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Ankur Bawiskar
Tera Patron

an hour ago

@a2025tamil 

please check in docs if those were deactivated as part of upgrade.

Did you check if those catalog items are active?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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