Some page templates are on "Read only" -state in Ui Builder

Miikka_M · ‎07-21-2022

Hi,

I'm building CSM agent workspace on Ui Builder. What's the reason some page templates are on "read only" state. For example I'v been configuring landing page with no problems, but when I try to configure list-page, Ui Builder says "Read-only.The page template has a protection policy."

How I can configure this page? Screenshot attached.

Thanks!
-Miikka

Community Alums · ‎07-21-2022

Hi @Miikka Martikainen ,

It's an expected Behavior !!

When you create a new page in UI Builder, you’ll have the option to create a blank page or a page from a template. A blank page gives you a page with nothing on it where you can add whatever containers and components you’d like in whatever structure you’d like. Alternatively, if you create a page from a template you can choose from a number of different options that can jumpstart your page creation process. This is really helpful if you’re creating a standard page type like a list or form view of a table. You end up with a page that has containers, components, data resources, client state parameters, and/or client scripts already configured for that page.

When you are creating a page from a template it will ask you How would you like to add content to this page? and you’ll have two options:

Reference the page template and its data: This creates a read-only version of this page that references the page template. When you upgrade your instance release version the page will automatically be upgraded if there are changes in that release. This helpful because you’re basically letting ServiceNow manage this page for you. The downside is that you cannot customize this page as it is read-only.
Only copy the contents of the template: This creates a copy of the template page that you will then be able to customize. The benefit is that you can customize this page so that you can optimize it for your information, but the downside is that it won’t receive updates at upgrade time if the template happens to change.

Neither of these options is necessarily better or worse than the other in a vacuum, you’ll just want to make sure that you assess the level of risk with this decision the same you would any other architectural decision on the platform. Here’s a quick video running through creating a page from a template.

Before creating any pages from scratch in UI Builder you should familiarize yourself with the templates already provided. You may not find one that fits your use case, but you could save time if you do.

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

View solution in original post

Community Alums · ‎07-21-2022

Hi @Miikka Martikainen ,

It's an expected Behavior !!

When you create a new page in UI Builder, you’ll have the option to create a blank page or a page from a template. A blank page gives you a page with nothing on it where you can add whatever containers and components you’d like in whatever structure you’d like. Alternatively, if you create a page from a template you can choose from a number of different options that can jumpstart your page creation process. This is really helpful if you’re creating a standard page type like a list or form view of a table. You end up with a page that has containers, components, data resources, client state parameters, and/or client scripts already configured for that page.

When you are creating a page from a template it will ask you How would you like to add content to this page? and you’ll have two options:

Reference the page template and its data: This creates a read-only version of this page that references the page template. When you upgrade your instance release version the page will automatically be upgraded if there are changes in that release. This helpful because you’re basically letting ServiceNow manage this page for you. The downside is that you cannot customize this page as it is read-only.
Only copy the contents of the template: This creates a copy of the template page that you will then be able to customize. The benefit is that you can customize this page so that you can optimize it for your information, but the downside is that it won’t receive updates at upgrade time if the template happens to change.

Neither of these options is necessarily better or worse than the other in a vacuum, you’ll just want to make sure that you assess the level of risk with this decision the same you would any other architectural decision on the platform. Here’s a quick video running through creating a page from a template.

Before creating any pages from scratch in UI Builder you should familiarize yourself with the templates already provided. You may not find one that fits your use case, but you could save time if you do.

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

Miikka_M · ‎07-21-2022

Thank you Sandeep! This solved my problem 🙂

-Miikka

Nestor Paredes · ‎06-14-2023

So, if you pick a template as read only, how can you configure these?

For example, a List component, Where can you specify the target table?