Special handling notes for case

Appy2
Tera Contributor

‎02-28-2023 06:19 AM

Hi All,

 

I want create Special Handling notes for all the escalated cases. kindly guide me with the special handling condition.

Appy2_0-1677593963559.png

Thanks in Advance,

 

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Community Alums
Not applicable

‎02-28-2023 06:24 AM

Hi @Appy2 ,

 Please refer to this DOC : Create a special handling note 

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Appy2
Tera Contributor
In response to Community Alums

‎02-28-2023 06:39 AM

Thanks Sandeep for quick response,i already reffered this doc but did get what condition to put to get Escalated case record.

Requirement is to Create a special handling note only for all the Escalated cases

 

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