Special Handling Notes not popping up on CSM FSM Agent Workspace?
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12-11-2022 09:30 AM - edited 12-11-2022 09:32 AM
Hello,
My special handling notes popup works correctly in the Interaction view on my native UI. I have a CSM FSM Agent Workspace built with the UI Builder. The Special Handling notes is not popping up on my workspace ui. What could be the issue? Is it an event handler issue?
Thank you
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12-04-2024 08:18 PM
There is an issue with pop-ups and the workspaces, the workaround is to check the property for "Display special handling notes only once per session" on SHN Properties. This should pop-up on the workspaces. The caveat is, do not Dismiss, if you want to it to keep popping up in the session. Click the cross to close the pop-up. Dismissing will trigger the session, assume its a cookie, for repeat pop-ups.