Hello,So we are trying to use the skills determination plugin out of the box and trying to add a skills in a case depending on the skills of the customer contacts. Does anyone have an experience using it to the same requirements or even in other exte...
Hi, We are implementing consumer service portal. We would like to implement a portal usage survey to consumers which pops up after consumer submits form. We have configured that survey triggers when case is created and user is redirected to CSP home ...
Hi all, There is requirement. Service now user has to submit a form with basic info on catalog item form. Once the request was submitted, the non service now user should access another catalog item and submit the form. As the second part is not bein...
How to add a new language in servicenow without the translation plugin in the personal instance.
We have a translation requirement in Danish Language and it is not present in our instance. How to enable the Danish language without Installing the Plugin. Thanks in advance!
Hi, My customer wants that cases could be possible to close in CSM agent workspace without resolution notes from the "Close case" button in agent workspace. I managed to configure resolution notes mandatory = false, if case state is changed from new ...
We are currently using Account/Contact users to assign to our CSM Cases. Sometimes there are cases where an Internal employee might send a request to Customer Service. Right now all the Internal Users are defined in the sys_user table. Right now we a...
How can I change the background color of lists? This is how the "change" list in my prod. Instance look like: This is how i want it to look like (picture from my snow dev instance): It's already working (by default) for the "incident" list, but not...
Hi, Can someone please provide me with steps on how I can import an excel into a choice list. From the sys_user table, I want to add multiple choices to the Company Code field. FYI - I do not want to create another table and reference it, I want to ...
Hi, I have this very weird scenario where depending on the user (contact) that creates a new case, the SLA definition that is attached to the service contract does generate the SLA entry. The setup is like this: I have an SLA Definition against the s...
Hi,I am hoping I can get some help here. I have created a Company variable on a record producer with a reference field type. How can I set a default value in the company field (variable) to show the requesters company? on the variable within employee...
I wanna show the terms and login conditions popup on first-time user login to the system on the Native Platform with the "Agree" and "Exit" buttons. Once they accept it, it should not show from the next login.Can anyone help?Thanks.
When i copy response template to the email clipboard i find the following error the same style of html code is not being copied on the clipboard. before copyingAfter Copying
Hello all, I am facing one weird issue now, this happens in QA environment. In DEV environment, I assign role A to a group and the system auto grant this role to all users of this group. Then I capture the related record in sys_group_has_role to upda...
Hey Community, hope you are doing well, I'm writing this post because i'm trying to test the Twilio demo integration stated in the public docs: https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-managem...
