Standard Ticket Configuration - Show more/Show less not visible to see snc_external

[SNEnthu]

Hi All, in the standard ticket page snc_External users are unable to see the Show More/Show less toggle which we configure from the Standard Ticket Configuration. is there a way to fix this issue? 

Thanks in Advance! 

[SupriyaWaghmode]

Hello @SNEnthu ,

Can you change for role "snc_external" have access to field to read. Please check ACL configuration.

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Thanks & Regards ,

Supriya Waghmode |ServiceNow Consultant

www.linkedin.com/in/supriya-waghmode

[PremChandrM]

I am having the same issue. Did you find any solution on how to make the "show more" drop down arrow accessible to scn_external users (or Contacts)?

Thank you. 

[PremChandrM]

Hi,

We are facing the same issue did you found any soultion? Contacts with Snc_external, sn_customerservice.customer role are not able access the "Show More" drop down aroww in the CSM_PORTAL. Please let us know if you found anything.

Thank you