Standard Ticket Configuration - Show more/Show less not visible to see snc_external
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03-20-2025 06:09 AM
Hi All, in the standard ticket page snc_External users are unable to see the Show More/Show less toggle which we configure from the Standard Ticket Configuration. is there a way to fix this issue?
Thanks in Advance!
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Customer Service Management
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03-21-2025 03:38 AM
Hello @SNEnthu ,
Can you change for role "snc_external" have access to field to read. Please check ACL configuration.
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