In my understanding we can give the following roles to any user in order to access the test management module admin, tm_test_manager, tm_tester, itil. But what specific roles should be given to a tester and what specific roles needs to be given to d...
Hello team, I have have users getting this prompt when opening/viewing a KB article: "You do not have sufficient privileges to access this knowledge item". This has error has just occurred. Users have been able to open/view articles before however ...
Hi All! I want to install 1. Connect Support and Service Portal Integration2. Connect Support Manager's Dashboard3. Connect Support Routing I am not getting in the plugin list. How to do it? Can someone help me? Thank you in advance!
which are the oob social media component ServiceNow support.for that is any plugin required?
Please advise the purpose of actsub_user role. Does every servicenow user requires it? Thanks Krishna
When embedding fonts in Service Portals, I see a common approach is to either link to an external source, such as Google Fonts. But if the font isn't available on Google Fonts, one can use attachments and link it to the sys_id of that attachment. @f...
Hello Community I have a finance request that need an approval when record is submitted. so when I generate the approval group record in [sysapproval_group] the approvers automatically generated but the issue is that the source_table field in [sysap...
Hi Team, Can someone please help me to understand the below conditions of UI action. current.canCreate() && !RP.getListControl().isOmitNewButton() && RP.isRelatedList() && !RP.isManyToMany() Regards, Alok sahu
Hi, I have to read a complex JSON dynamically in my code which is a script being used in Virtual Agent. The JSON looks something like below: { "name": "Shreyoshi", "description": "My Name", "family": [ { "id": "1", "relationship": "Father", }, { "id"...
Hello!How to change the default font and size in the HTML editor for new KB article? It is always Verdana - 8pt and I would like it by default Arial - 12pt Thanks
I have an interview questions on CSM. I answered sys_user table but i have a doubt on this. Please help me on this question Thanks
Hi, When a change request is rejected it should go to "NEW" state but in my case if the change is rejected it goes to "AUTHORIZE" state Could you please let me know how can i fix this thanks siddharth
Hi Team, Could you please provide the solution for below quetion. Q) How to convert case to incident and case to change ? Could you Please provide me the solution for the above question step by step. Thanks in advance. Regards, Krish M.
Hi, I have a JSON stored in a column of a table . I want to read it in script task of Virtual Agent Topic. I am doing the below but unable to get the keys or value, can anyone help with this please? var obj = new global.JSON().encode(reqTemp); //req...
Hello, I am getting SLA breached notifications so i want to unsubscribe for that notification, if i did that only that notification will not trigger all notifications will not trigger? How i can can re-enable after some time in service now?
