In the Customer service scope we have a script to manage inbound cases. When we receive cases via Email, the case is created and the email is listed in the Related lists folder. Inside this email the attachment is visible. If I go to the sys_attachme...
Is there any Out-of-box approach available to enable "Favorite" option for Knowledge Articles, where team members can bookmark/mark as favorite and can easily access them when they need to refer back?
Greetings We are looking for a new student registration module for high school students to register, select courses, register and pay and interact with our online distance education office. We wondered if anyone had developed this type of process in...
Hi All , Based on the location entered , how can I display the weather ? Can I write a script to fetch the weather and populate the weather field ? Kindly help me in resolving this issue . Thank you.
Hello Experts, I am currently trying to add the close_notes from the Case form to the 'Case Ticket Action' widget but my HTML understanding is bare minimum and i am not able to do so. The objective here is when the widget appears, the close_notes...
We are getting Contacts that work for two Accounts. Currently we can only add the Contact to one Account. What is the best way to add the same Contact person to two different Accounts? Currently we am adding the Company name at the end of their last...
Hello We upgrade to Madrid and Customer Portal seems to have changed behaviour. When a customer contacts logs in they can only view Cases where they are the Case Contact. Previously contacts could see all cases created by contacts in the same accoun...
Per documentation, the case form has a related list called ˜Related Cases (A list of cases created for the same account or contact). But I can't find this list when trying to enable it on my case form. Did I miss something? Any idea? Thank you
Hello, I would like to show 2 reports to show on a dashboard: 1. Incidents assigned to me - that's an easy one 2. Incidents assigned to all the others of my assignment group. I was hoping there would be a NOT ME choice, but there is not. I don't want...
Hi, We are going to implement CSM in our organization. Can anyone please help me with some use cases if you have any.
How do you create a report/metric showing the date and time an INC is first assigned to a technician. Also, to included date and time when the State field has been changed from New to any other State.
How to create a case from incident
The overall task is to give access to a field if the person viewing the record is the creator or a member of the assigned group. I've commented out line by line to see if I can get anything to work. Right now, this is saying if the current user is a...
How to remove duplicate values from an array. 1. I am getting values from two groups 2. there few users are common for both the groups 3. I want to remove duplicate users and I need to add them into watch list field on the incident form Below is the ...
Hi Team, I have a variable (reference to table "customer_account") in record producer. When i am clicking on that variable its taking bit more time to fetch the data from the table. Can someone please advise what could be the possible causes and how...
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