Subcategory Issue

[Sathiskumar_D]

Hello,

Client got duplicates of subcategory options. Unfortunately, cases were created using subcategories. Is it possible to find which subcategory is used in the cases? I found the count (555) but unable to find which one  and how many times are used

[Mark Manders · Accepted solution]

You can inactivate the duplicates. The 'wrong' ones will show up as blue in the records. That should enable you to find them. Depending on the number of subcategories, it could be just 'select' and update all, or use a script to update them. After the update, you can delete the duplicates.