Survey Designer - Values / Positive Indicator

[bridgette]

Why do radio buttons and choices need to have values and a positive indicator? What if the choices don't have a positive indicator or value associated with them?

[antin_s]

Hi Bridgette,

This can be used for result calculations.

Setting that determines whether smaller or larger numerical values equate to a good score in result calculations. Select Low values if smaller numerical values are better, such as for a question that measures the number of incidents for a vendor. Select High values if larger numerical values are better, such as for a question that measures user satisfaction on a scale of one to five.

Please refer : Survey Designer - ServiceNow Wiki

Hope this helps. Mark the answer as correct/helpful based on impact.

Thanks

Antin