Need: Automatically send a survey to the contact listed on a case when the case state changes to closed.Actions thus far: Created the template, created the survey, created the questions, created the trigger, and verified that emails are being sent to...
Can interactive filters be added to the Customer Service Portal that control reports in the reports widget?
I am trying to modify the list of choices available in the Agent Assist dropdown within the CSM Configurable Workspace (see attached image).Currently, it shows options like "Resolved Cases, " Open Problems" and "Knowledge Articles".I need to:Remove s...
Hi Community, We have a requirement for Portal Report users to:Preview attachments before submitting a Work OrderNot see attachments after submissionCurrent ChallengeWe implemented ACLs on "sys_attachment" (e.g. sys_created_by == current user).While ...
Hello everyone,I’m working on a requirement where I need to open related list records in a new tab when a user clicks on them.Currently, users have to ctrl + click the url record, but I’m looking for a way to make this happen automatically. Is there ...
Hi All,I am looking for how to create CSM case through email channel in ServiceNow as OOB ? In customer instance they have legacy inbound email action with custom script for case creation. Is there way to use email channel for case creation instead o...
We have requirement for that we need to confirm whether out-of-the-box (OOTB) ServiceNow supports searching or filtering Install Base Items on a Complaint Case based on Install Base Characteristic values?For context:The requirement is to identify or ...
We have a encrypted field on case table and we need to map that field with Record producer variable from map to field in the variable. After mapping we are getting error "Invalid attempt. Encrypted data could not be saved".
Hi Team, I want to translate email script message. I have tried in Messages(sys_ui_message) module, However it is not working. I have closed case notification, in that every text got translated, expect email script one. email script is for survey. t...
Guys - We have a encrypted field on case table and we need to map that field with Record producer variable.After mapping end user is getting error "ErrorInvalid attempt. Encrypted data could not be saved". Please helpThanks
This appears to be the out-of-the-box behavior of the email record form view in CSM Configurable Workspace. In the To field, recipient names are displayed once for each record in the User [sys_user] table that has the same email address.As a result, ...
Hi everyone,I am working on a requirement in CSM Workspace where I need to implement a modal popup that contains:Notes (mandatory)Date/Time (mandatory, should not allow past date)On clicking a button from the Case form:A modal popup opensUser fills b...
Hi everyone,I’m currently working on a requirement in CSM Workspace where I want to implement a custom button (UI action) using UI Builder, and I’m looking for the best approach to achieve this. RequirementOn the Case form in CSM Workspace:Add a butt...
Hi Everyone,I’m facing an issue with the CPQ Configurator in Workspace on my Personal Developer Instance (PDI).Issue DescriptionWhen I open a Quote in Workspace and click on the Customize (Configurator) icon for a line item, the configurator opens bu...
used out of the box widget "Data Table from URL Definition" in consumer service portal, But when an external end user creates a case using workspace, the case not added to the case lists in portal for an external end users. please let me know how to ...