CSP: Consumer Service Portal: Unable to register a product from default

   Hi All, I am trying to register y product via default CSP page available as part of the plugin, but i couldn't enter or select and Product detail in this field.   

Create a star rating feedback on portal having filled stars

Hi Everyone, I have to create a survey stating 6 questions where 5 questions are having star ratings and one question is description box. I have got it created on the widget and set it on a page but it is not getting saved in the assessment_results t...

Filter services within the same company

Dear Community,I have a requirement to create different groups within the same customer account. There are 5 customer groups that are suppose to get support from each service we have.Some are part of mutltiple groups.In the CSM portal they are suppos...

How to translate email script message into Germany

Hi Team, I want to translate email script message.  I have tried in Messages(sys_ui_message) module, However it is not working. I have closed case notification, in that every text got translated, expect email script one. email script is for survey. t...

Triggering a modal pop-up After server side field Update in CSM workspace

Hello Community,I am working on a requirement within the CSM Workspace case form and need assistance with orchestrating client-side actions based on a server-side event. The Requirement: When an agent sends an email from the Case record in the Worksp...

CSM - Customer orgnization plays both partner & customer role. Manage customer organization.

My organization – provides one service to retail end users, i.e. Sender & Receiver in every India states. This Service can be requested from any state can be fulfilled by any state.We have three partners roles in every state.One direct partner at bot...

Both General and RCA are OOB Models, I created Workaround, any reason missing this on Workspace

ErrorAccess to api 'put from scope 'sn_customerservice' has been refused due to the api's cross-scop

Hello, I'm facing an issue when trying to access certain CSM tables via the portal. The error message reads : "Access to API 'put(table_name.field)' from scope 'sn_customerservice' has been refused due to the API's cross-scope access policy."   Is th...

How to Remove Duplicate Attachments Created by Record Producer

I created a Service Portal page using a Record Producer and added an attachment field.However, when the user clicks the Submit button, two attachment records are created.Details:One attachment is created when the user uploads the file on the portal.A...

Case form - Related Search field returning "No matching results found"

The "Related Search Results" are coming up empty regardless of what's typed in the Short Description for the Case.  I've tried Default Sources and every other available selection in the drop down and continue to get the same "No matching..." result. ...

CIS-CSM Exam Questions

I found several CIS-CSM exam questions across different platforms such as Quizlet, Udemy, and Dumpsbase, but I've noticed that the answers often differ between sources. Could you please help me determine the correct answers? 1. As per this url, (http...

CIS-CSM Exam

Hello and good morning. I will be taking the CIS-CSM exam in the near future. Could anyone please provide details on how the exam is graded. Meaning, if you are asked to select multiple answers, do you need to get all correct to get credit for that q...

Playbook Tab on Configurable workspace

Hi,I have created a playbook on the requested item table (which is for catalog item)When opened the record in the Configurable workspace the playbook tab is not available.Also, after testing the playbook, it is showing as no activities on the Playboo...