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Resolved! Playbook

Hi Team,I’m exploring the use of Playbooks in ServiceNow and would like to understand the real-world limitations and challenges faced while implementing them. I’d appreciate your inputs on the following:1. Licensing – Are there any specific licensing...

lalitpawar1 by Tera Contributor
  • 258 Views
  • 2 replies
  • 1 helpfuls

Integration of ServiceNow and Salesforce

I want to integrate a ServiceNow instance with a Salesforce instance.What operations are required to integrate ServiceNow and Salesforce using the "Salesforce Spoke"?Also, is it possible to link multiple Salesforce instances to a single ServiceNow in...

Resolved! regarding the error message

Hi All,I’m trying to fetch a Service Catalog item widget on a page, but I’m getting the error message:“You are not authorized or record is not valid.”Has anyone faced this issue before? How can I resolve this and make the catalog item load properly o...

RohitPapann by Tera Contributor
  • 705 Views
  • 2 replies
  • 2 helpfuls

Indicator is doing a running sum instead of showing counts by day

When I complete data collection on an indicator created to count the number of travel requests, the values seem to be a running sum instead of a count for each date.  How do I get my indicator to show the number of travel requests that are counted fo...

mkniola_0-1756410476362.png
mkniola by Tera Contributor
  • 774 Views
  • 4 replies
  • 1 helpfuls

TMF-653 Test Results in Payload

Hi Team,I have a query regarding the TMF-653 API implementation. As part of this API, we receive a POST request from northbound systems, which triggers a test run in ServiceNow. The results of these tests are then displayed in the ServiceNow UI.In th...

Handling Locations at granular level

I want to know the best practice for defining the location in ServiceNow (cmn_location). I want to create unique location for rooms in the building. the building has multiple floors, each floor has multiple divisions and each division has multiple ro...