Resolved! app engine interview question
Anyone has interview questions on app engine?
Forum Posts
Introducing the CRM Documentation Site
We're excited to share that we've launched a new documentation site dedicated to ServiceNow's CRM solution. Whether you're just getting started or deep into an implementation, this content is designed to help you understand the full picture of what ...
Resolved! All clients don't need Now Assist, can we limit the Now Assist icon on the banner to a role?
Not all our clients need to see the Now Assist icon in the banner.Is there a way to limit the view to a specific role?Any help greatly appreciated.Thanks.
Update case status when outbound email is sent
Hello, I have a requirement in CSM. When the case state is 'Awaiting Info' and an outbound email is triggered from the workspace by the agent then the state should automatically update to 'Open'. Any suggestions how can this be implemented?
CSM Workspace: Activity stream icon colour Greyed Out
In CSM workspace Activity stream icon colour Greyed Out for all users(Image 1) , but in SOW workspace its correctly showing(Image 2).We have checked theme polarise but won't helps.Does anyone have any one idea why its not working in CSM workspace onl...
University CSM Design: Students vs Staff Personas
We are designing a ServiceNow architecture for a university environment with two main personas:StudentsStaff membersThe current requirement is:Students will use a Business / CSM portal.Staff members will use Employee Center.Both students and staff sh...
Create 'Apply Header Discount' UI Action in Quote table - Order Management
On CSM/ FSM Configurable workspace, there is a Declarative action 'Apply Header discount' and I want to replicate that functionality as UI Action on Quote table. I tried referring to all the related tables for that declarative action and didn't find ...
CSM case task status
Not able to change the status of the csm case task(sn_customerservice_task) and "assigned to " user . getting below error:Part of the query on sys_user_grmember has been ignored because of insufficient access for 'query_match' operation on sys_user_g...
Knowledge article import is not defaulting to its set default font and size
I've successfully set the default font and size for creating Knowledge Base articles to Arial 12 in the Article body field. When using "Create an Article" or "Create New," the default font appears as Arial 12 as expected. However, when importing arti...
Reference preview popup (“i” icon) behavior in CSM/FSM Configurable Workspace.
When users click the “i” button on the Account reference field, the preview popup opens correctly using the sys_popup view.However, the popup width is dynamically increasing based on the content of a field called Firm Notes.Firm Notes is a String fie...
Partner Admin role functionality in CSM Servicenow
Hello, We have a user and I want to give him the partner role and want that he can raise the ticket (from the record producer) on anyone's behalf and can choose any account. But when I tried to give me the partnerAdmin role I saw that he still can't...
Resolved! CSM Workspace: Can we control how many related list items appear before “More” in Form View?
In ServiceNow CSM Workspace (Form View), the Related Records / Related Lists section shows multiple related items such as Tasks, SLAs, Problems, etc.When the number of related lists exceeds a certain limit (for example, around 10), the remaining item...
How to pass account value to record producer when clicked on Create Case using case type selector?
We have Create Case button in Account table. We allow user to create case from Account record by clicking on Create Case button which displays the Case Type Selector page that displays the record producers of all case types. When user selects any one...
WeChat integration
Hello, recently a customer that has a location in China asked if we could integrate with WeChat and how? I was searching for information about this, and found this in a community a post from 2022: https://www.servicenow.com/community/csm-forum/wechat...
Resolved! Show previous assignmnet group, state values from fields into notification
Hi ,We have a requirement to send the below details in a notification :The Assignment Group has been changed from << Old Assignment Group >> to << New Assignment Group >> The State has changed from << Old State >> to << New...