Hi,I am trying to set up Security Center in my PDI. I can see that the Security Center plugin is already installed.However, I am unable to find the sn_svc roles in the instance. Since I need to perform an end-to-end Security Center implementation for...
How does Workflow Data Fabric enable data-driven decision-making across enterprise workflows and improve self-service adoption? Any use case
Need assistance with a detailed solution. Our requirement is to fill a smart assessment form from the portal by uploading attachments that contain questions and answers. The Document Intelligence solution should extract the data from these attachment...
Hi Experts, I am trying to create a custom responsibility to provide different access to contacts based on a condition. For ex: case editor - should get access to read and write when certain conditions are fulfilled . case reader - should get access ...
The CSM workspace appears to have a unique list view for the quote lines that is different from the related list quote lines.https://www.servicenow.com/docs/r/yokohama/order-management/quote-management-view-hierarchical-line-items.html How do we conf...
Hey all,Looking for some collective wisdom from other CSM/ITSM admins and support leaders. We've been seeing a recurring pattern that I'd love to hear how others are solving:The problemCustomers are increasingly reporting that Support hasn't responde...
My company has a retail helpdesk that uses a scope ServiceNow CSM application. We're also integrated with Five9 so agents use the Five9 adapter to manage their calls directly in ServiceNow. We have a requirement that agents should track every inbound...
Step 1: Integrate Playbook with CSM WorkspaceTo display a Playbook in CSM Workspace, you must configure it as a Related Item or Contextual Side Panel.Configure the Playbook as a Related ItemNavigate to:All → Workspace Experience → Actions & Component...
Hi Team,I'm implementing Case Type selection in CSM Workspace. When users click the "+" (New Case) icon, they are prompted to select a Category and Subtype.As per the documentation, selecting a Category should filter the Case Types, and selecting a S...
Hi everyone,I am looking for a way to disable tagging people in the additional comments of the case.With Australia version, Agents can tag anyone in the comments and worknotes section of the case.tagging in the worknotes is acceptable as they are int...
Hi Community Members, I have recently observed an issue in our ServiceNow Production instance where certain knowledge articles do not consistently appear in search results.The issue occurs in the following scenarios:Knowledge Homepage: When searchin...
Hi all,We’ve created a record producer that creates a case in the sn_customerservice_casetable.Our requirement is for users with the snc_internal role to be able to view the cases they have submitted via the esc portal. However, with only the snc_int...
I have a requirement to add a google reCAPTCHA widget that can be called via a custom variable which is added to the record producer. So far I have managed to get the public widget created and loading a google reCAPTCHA but it is only working on auth...
I have been trying to find a way to create a case by using the '+' instead of interactions. I couldn't find anything to make changes to the properties such that I can have an additional option to create a case along with the interaction. I'm referrin...
Hi SN Experts!I am creating state flows for a project in CSM.I have defined some field controls using in each state flow to have the mandatory logic in place.The problem is When going from one state to another using UI Action (automatically created u...
