Hey community, I am troubleshooting an issue in CSM portal. The 'Notification' button in the header isn't available for most of the external users - users who are stored in 'customer_contact' table.Interestingly, we have a 'test user' who is able to ...
Hi Team, We are unable to access the SNOW the page is not loading. We tried to log out and log in multiple times but it was not working. Can someone check it `ASAP?
whenever the provider has submitted the form for this q1, if he is coming back an looking at the form in q2, he should have enough details to view what is being answered in the previous quarter.
Hi,I have disabled - Qualification is required for new requests.As per servicenow document(please refer below link), it says if above is disabled than work orders automatically be qualified and moved directly to the next state that is configured for ...
Hi Experts, I am trying to create a custom responsibility to provide different access to contacts based on a condition. For ex: case editor - should get access to read and write when certain conditions are fulfilled . case reader - should get access ...
We are designing a ServiceNow architecture for a university environment with two main personas:StudentsStaff membersThe current requirement is:Students will use a Business / CSM portal.Staff members will use Employee Center.Both students and staff sh...
Hi, I have created a Service Definition in ServiceNow CSM. I also created a custom Case Type using the platform’s Table feature.However, when I create or update the Service Definition and select the custom Case Type table, the Case Type field remains...
I want to add a condition using a script to Search Sources of AI Search.If you know how to add it, please let me know.
I have set the default font and size for creating a Knowledge article to Arial 12 in both Article body and Restricted text. When choosing "Create an Article" or "Create New", the default font in the Article body and Restricted tex shows as Arial 12 ...
I am having issues configuring customer central in CSM configurable workspace. The customer activity tab on the interaction record is not populating with any data despite my best efforts. I have tried modifying some of the customer central settings a...
Hi all,Can you help me to know why there is no Case, Interaction records are visible in my CSM Workspace at Customer Activity Tab.Below are some screen shots related to that. As you can see there are 3 records for Consumer "Gilly Parker" in Customer ...
Currently there are multiple mailboxes are receiving emails from the clients for different purpose and getting forwarded to SNOW for case creation creating difficult challengesCurrent Challenges The existing RPA-driven process is complex, difficult t...
Hello, When using inbound email actions for Case creation we can use email addresses with suffix like "+teama", "+teamb", "+hr" so it looks like this <instance_name>+teama@service-now.com, <instance_name>+teamb@service-now.com, <instance_name>+hr@...
I have created a custom field with name "ABC" on Controls Objective table which is a parent table. Now, I wanted that field to be visible on Control Table as well which is a child table. I tried to pull out the field from Control table form layout, ...
We've noticed an issue where certain users are being redirected to the Zoom Contact Center login page ('Callbar' UI Page) instead of returning to the previous ServiceNow page when they hit the "Back" or "Submit" button. This behavior started occurrin...
