This post highlights real-time business scenarios in ServiceNow CSM enabled by system property configuration changes. I’m sharing some use cases I’ve implemented to help and guide others in the community.Scenario 1: Consumers reported that out of 50 ...
Hi All, I have requirement to order case based on the customer value, Like Gold,Platinum,Silver. Based on the customer profile ticket should be prioritized.in a field called Queue Number 1,2,3,45, like so on. LikeDaimond>1Gold >2Plantinum >3Silver> ...
Hi Community,Currently in the Playbook created the Custom Activity and showing the Task(Fields and Variables) in playbook card with Update and Mark Complete Buttons.I would require making these fields editable only to appropriate Task Assignment grou...
Hi, Our requirement is to show the description for the cases in the CSM Portal Solution implemented : In the ticket Configuration form modified Show 'Description' field and set value 'When no variables'. But this Solution is working for only few cas...
Hey All, When I set the description to always on the standard ticket configuration for cases, it still doesn't show up on the portal. Has anyone else run into this? I believe that it should show the first line and then have a show more/less button ...
The "Query Rules" functionality is not working as expected. There was a OOB query rule set up to display records based on the logged-in user's account.For example, if a user is mapped to an account with 10 cases, only those 10 cases should be shown t...
Could you please help us to create an interactive filter in csm/fsm workspace
Hi,I'm creating a playbook, based on condition it will create the catalog task, But I don't see option to pull the variables to show on the Task level, as we do in workflow or flow from Slush Bucket. In my SS below, I believe that is the option whic...
Hi Team,We are using Record Producer to create a Task, where a Fields and Variable (Questionnaire-based variables) with form view is shown on the task form.When the record producer is submitted, the first task shows the variables and fields correctly...
Hi everyone,I’m working on a ServiceNow portal where customers should be able to create, view, and work on their own Cases, limited to their Account. I’m looking for guidance on: The recommended approach to build this portal (Service Portal vs Experi...
QuestionHello Community,I’m facing an issue with Case records created via Inbound Email Action in CSM.(Attaching the screenshots)Scenario:A Case is created through an Inbound Email Action.Email Subject is mapped to the Short Description.(Screenshot2)...
Hi Team,We are creating a Task when Record producer (Created Variable editor to show Variables) is submitted, Playbook will start run and user can work on tasks from Playbooks.Once task record is closed from playbook, there are next tasks should be g...
Can anybody knows where I can get ServiceNow Event Management Certification dumps for practice question if anybody have please share
Hi,When I am a guest user, even if I use "add attachments" in the chat form, I get stuck at "Uploading attachment..." and cannot attach anything.I tried granting the public role using create or readACL of sys_attachment, but it was not possible to at...
Hello community,As a system administrator, do you know how to set the post-login landing page for multiple users at once, based on their group or role?For example, I would like users in the Sales department to be taken directly to the Project Workspa...
