Workflow for Servicenow Incidents

[johnybasha]

Hi,

I was just checking for the feasibility for workflows on Incidents and found this post.

It seems it is possible to have workflows on incidents. I just need to know is there any proper way to do it..I am kind of new bee to Servicenow. anyone share the experience and how can I achieve this. For instance, a simple approval workflow on the Incident..

Thank you

[bernyalvarado]

Hi Johny,

The following should be helpful as an example

Workflow on Incident creation

Thanks,

Berny

[bernyalvarado]

The documentation in docs should also be helpful:

https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/workflow/reference/ge...

Thanks,

Berny

[bernyalvarado]

I should perhaps have started by responding:

Yes, indeed it's possible to have workflows for incidents. You just need to define a workflow based on the incident table and a condition that defines when the workflow should be triggered.

Incidents have many OOB functionalities, resources... so make sure that there's not currently a given functionality before you start investing in the development of a workflow for it. Further information on Incident functionality can be found here:

https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/incident-management/co...

Thanks,

Berny

[bernyalvarado]

I hope this helps