Survey Due Date

[chakrouni]

dear Expert,

I'm creating a survey that I want exceute it once(sheduled periode).the duration of the survey is 14 days.

the problem is that users can take the survey even the due date is exided.

how can I solve this.

[Willem]

Hi Chakrouni,

There is a scheduled job "Cancel Expired Assessments" that runs every 30 days:

You could change the Repeat if it is really needed that they are cancelled faster.

Please mark as Helpfull👍 and Correct✅ if you think it is! 🙂

Kind regards,

Willem

[chakrouni]

Thanks Willem,

this script cancel the expired survey no matter the schedule is?even it's scheduled to only once?

[Willem · Accepted solution]

It will Cancell all Surveys that have a Due date that is in the past/breached. So yes.

It only excludes risk assessments etc.

[Namrata Khabale]

Hey chakrouni,

Go through this:

Repeat interval:

Minimum period that must pass before the trigger condition can resend the survey to the same user.

For example, assume the repeat interval is set to 30 days. Even if the same user qualifies for multiple surveys from this trigger condition, the system can send only one survey every 30 days.

Note: Ensure that the Schedule period of the selected survey definition is set to No Limit. If the schedule period is set to a different value, it prevents the trigger condition from sending surveys as expected.

And for the Expiration of survey Due date Field is there.

Survey > View Surveys and Open it in survey designer and then go to configuration tab.

Example if duration field value is 14 and ticket is created today then due date would be 14 days from now. if user does not respond to it. it will be cancelled automatically and it will not come for the filling the survey.

Refer the screenshot:

Mark Correct and Helpful if it helps!!!!

Regards,

Namrata.