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07-23-2020 11:18 PM
dear Expert,
I'm creating a survey that I want exceute it once(sheduled periode).the duration of the survey is 14 days.
the problem is that users can take the survey even the due date is exided.
how can I solve this.
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Customer Service Management
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07-23-2020 11:56 PM
It will Cancell all Surveys that have a Due date that is in the past/breached. So yes.
It only excludes risk assessments etc.
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07-23-2020 11:51 PM
thanks for replay,
my problem is that the survey is not triggered and the configuration of due date is ok .
I send it manually one time and users that received the email can answer even after 14 days.
I will check with cancelation script.
thank you again 🙂