Survey - Trigger condition

[Richard T]

Hi

I am setting up a trigger condition for a new survey but for some reason, I am unable to assign anything to the user field.

The table for the condition is "sn_customerservice_case" but when I go to select the user field "contact" is not available to select although it is in the list it's greyed out.

Any ideas?

Thanks

[Alberto Consonn]

Hi,

you have the set the application as Customer Service. Do that and you will be able to set the condition in the table sn_customerservice_case.

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[Richard T]

Hi Alberto

I can confirm the application is set to Customer Service.

Certain fields are available to select in from the list such as assigned to, closed by, opened by and resolved by, just not contact.

Thanks

[Alberto Consonn]

I've checked in my personal instance (Madrid version), access to one OOTB Trigger Condition in Case table, I can see Contact field everywhere, please start from the OOTB, configure your trigger condition, then right click on header and select Insert and Stay, in this way it should work fine!

Cheers

Alberto

[marclindsay · Accepted solution]

We had this same issue. In order to fix this we had to modify the attributes for the field to include the contact table.

reference_types=sys_user,customer_contact

Where you make this I cannot remember, but I know this is what fixed it.