survey

[ShubhangiA77524]

i have a catalog order guide named psra certificate request which when requested generates four ritm for security, vendor,privacy,software so i have a survey and trigger condition is when states changes to closed complete and item is psra certificate request or isdp general inquiry the survey should tigger but it is triggering only for isdp not for psra certificate request and survey should trigger for request on psra

[RaghavSh]

what is the table? sc_req_item?

[ShubhangiA77524]

i have to take the table sc-request or if you know any work around then let me know

[RaghavSh]

I see you need to check the item as well which is not available on sc_request so you will have to take the sc_req_item table.

Please mark the answer correct/helpful accordingly.

[ShubhangiA77524]

but when i am taking sc_req_item table the survey is triggering 4 times for all ritms that are in one order guide but i want it should only trigger once when req is close complete