Hi @sreeshsurendran,
Whilst this could be achieved with an update Business Rule on both the Incident and Case table re (a BR for each), can you expand a little more on the requirement please? (Can you also confirm which 'Case' table you're referring to please)
My assumption is that a sync would only trigger for specific states and use cases and not all updates.
As you're aware, these are separate processes and tables. Whilst I can envisage when an incident is resolved, a case could be updated, I would not expect the state's to sync or mirror each other.
Simply put at a high level, Incident's are internally managed by specific teams and Cases (If you're referring to CSM) are externally facing.
Both records (regardless of the Case table) would follow their own lifecycle independently from each other.
To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.
Thanks, Robbie
