Tables extended from a case cannot be updated from the CSM workspace

HIROSHI SATOH
Mega Sage

Tables extended from a case cannot be updated from the CSM workspace.

HIROSHISATOH_0-1744960135546.png

sn_customerservice_tr_case is a table extended from case. ACL is not set.

HIROSHISATOH_1-1744960204454.png

 

 

 

 

 

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@HIROSHI SATOH 

what are you trying to update and how?

The source scope is CSM Workspace

Are you using any UI action created in other scope?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@HIROSHI SATOH 

what are you trying to update and how?

The source scope is CSM Workspace

Are you using any UI action created in other scope?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

I was getting an error when trying to update an extended table with a case UI action.
It worked fine when I changed it to an extended table UI action.