Skip verification HR Configurable workspace

[abirakundu23]

Hi All/ @Ankur Bawiskar / @Sandeep Rajput ,

What is the OOB behavior if user is not present in system & HR agent click skip verification how opened for, Subject person fill will be populated ? 

Let's agent want to manually enter the user name which is not present in the system & getting the error message, so want to know how agent do use skip verification for the user not in system ?

[Sandeep Rajput]

@abirakundu23 HR Agent will not be able to create a case unless they select a valid subject person. There are two steps of case creation in workspace

Step 1: Select the subject person (Agent can skip the verification)

Step 2: In step 2, the Agent need to choose a valid subject person, they can't skip this step and an error will be shown if they try to enter a user which doesn't exist.

A nutshell a case can't be created unless you choose the right subject person.

Hope this helps.

[abirakundu23]

Hi @Sandeep Rajput ,

If user is separated & record is not present if agent skip verification then "opened for " or "subject person" fields are empty , if we want to put automatically "Unknown user" in opened for or subject person field, how can we do that ?

[Sandeep Rajput]

@abirakundu23 Technically you can choose to create an HR case without a subject person and opened for. Since you would like to create the case with an Unknown user, you can create a business rule on sn_hr_core_case table with conditions subject person is Empty or Opened for is empty.

In the set value, you can set Unknown user as opened for and subject person.

Hope this answers your question.

[abirakundu23]

Hi @Sandeep Rajput ,

Thanks for your previous update.
How will system understand like the HR case created through skip verification or not? There is no point to track either agent do skip verification or not through "show xml" for In the set value  Unknown user as opened for and subject person.?