Task Intelligence Sentiment Analysis stuck on 97% when training model

[Daniel R2]

Hi,

We want to set up sentiment analysis for CSM. However when we try to train the task intelligence model it just gets stuck on 97% ?

Its happened on our temporary instance and the training has ran for a number of days, we have also tried training on our development instance and the same happens, it gets stuck at 97%.

Does anybody know why this is or how we can get the training to complete so we can deploy the model?

[Vijayalakshmi P]

Hi @Daniel R2  - Did you get a solution for this issue?

[Daniel R2]

Hi, i don't recall exactly but i believe there was a system property related to sentiment analysis, that needed to be set to true

[Alexandra9]

Hi, are you still having this issue? If so, I recommend repairing the plugin.Please note that sentiment analysis doesn’t train the model, as it is already pre-trained.  In this step, Task Intelligence is just testing the model with your data to provide you a sample of the expected results.

All the necessary properties and flows are activated at the time of deployment, so you won’t need to do this manually.

[Vijayalakshmi P]

Hi @Alexandra9 ,

The plugins are as same as our pre-production instance,

But the Case sentiment model is stuck at the training screen in our lower instances (development and test instances). 

I am able to successfully deploy the model in our pre-production instance.

Also, when does the Sentiment related fields get added to the case table, is it after deploying the model or after installing the plugin?

Thanks,

Vijayalakshmi P