Tickets are generating but email notifications are not receiving

[Anu2013]

Hi ,

Greetings!!

Experiencing an issue where one user not receiving email notifications for tickets generated from specific table,despite successful ticket creation,user able to receive emails for records from other tables and  all group  are receiving email notifications .From last couple of days only user facing this issue .

Can anyone assist in identifying the possible cause?

Thanks in Advance!

[RAMANA MURTHY G]

Hello @Anu2013 ,

Make sure Send to Event creator check box as true in Advanced view of the notification.

[Anu2013]

Hi @RAMANA MURTHY G 

Thank you for response .

Regarding the Send to Event Creator' checkbox. I've verified that it's already set to True in Advanced View . Unfortunately the issue persists.

Regards,
Anu

[raj chavan]

Who is responsible to receive the notification ?

[RAMANA MURTHY G]

Hello @Anu2013 ,

Try this, I'm not sure if it is works or not,..

1. Impersonate user (user who not receiving notifications)

2. Go to Preferences

3. Select Notifications

4. Check Allow Notifications enabled or not. Click on Advanced Preferences (it opens in new tab) 

5. Search table from Search Notifications (for which table user not receiving emails)

6. You can find notifications below, check if any notifications are in off mode, then enable