I’m working on adding Agent Assist for a custom case type that extends the base case table in ServiceNow. I followed a below article that suggested adding a condition to the Agent Assist screen (parent.table = my table name).
https://www.servicenow.com/community/csm-articles/agent-assist-for-customer-service-case-types/ta-p/...
I can see Agent Assist in the CSM Workspace without creating a table configuration or any actions.
I have a couple of questions:
- Is it necessary to create a table configuration for Agent Assist to function properly?
- How does Agent Assist work in this setup without additional configurations?
I’d appreciate any insights or experiences you can share!.Any help would be greatly appreciated.
Thank you!
