Unable to add filter Predefined conditions in workspace 'Edit' button not visible

Anitha37
Tera Contributor

‎01-02-2024 08:47 AM

Hi All,

 

I am trying to add a 'Single Score' Visualization component to workspace but the 'Predefined condition' option and 'Edit' option in filter remains disabled while adding data source. Am I lacking any permission ? or I am missing anything in the configuration page .Please help.

 

CaptureDisable.PNG

 

Also I couldn't see 'config '  'style'  'Events option in the settings column of the visualization component.

 

 

 

 

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dwell
Tera Contributor

‎05-20-2024 02:03 PM

Hi. Have you solved this yet? I'm having the same problem.

Thanks!

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IanCox
Tera Contributor

‎05-20-2024 03:10 PM

Absolutely, let's troubleshoot why you can't use the "Predefined condition" and "Edit" options in the filter for your "Single Score" Visualization component. Here's a step-by-step approach to diagnose the issue:

  • Permission Check:

    • Verify your role. You'll need the "report_builder" or "admin" role to access filter editing features.
    • Check with your admin if unsure about your permissions.

  • Data Source Compatibility:

    • Not all data sources support predefined conditions. Ensure your chosen source works with them.
    • Check the documentation for your specific data source to confirm compatibility.

  • Configuration Review:

    • Double-check your data source configuration. Errors there might disable filter options.
    • Look for any warnings or error messages related to the data source.

  • Platform Version Check:

    • Predefined conditions might be a newer feature. Verify your ServiceNow platform version.
    • If you're using an older version, these options might not be available.

If none of these steps help, reach out at ian.cox@work4flow.com and we will get you sorted out

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