Unable to add terms and condition in contract

[Sahil Khan1]

When I try to add terms and condition in contract it will showing null instead of showing details it not happen in not only one environment I tried different environment as well and when I click on build terms and condition it showing "Terms and Conditions are Built/Rebuilt in English in contract ServiceNow" 

[Amit Gujarathi]

HI @Sahil Khan1 ,
I trust you are doing great.

1. Validate Language Configuration:

   • Verify that the language settings in your ServiceNow instance are configured correctly.
   • Ensure that the language set for your user profile and the contract module is set to the desired language (e.g., English).
   • Confirm that the language pack for the selected language is installed and activated in your instance.

2. Review Contract Configuration:

   • Check the contract module configuration to ensure that the terms and conditions field is properly defined.
   • Ensure that the field is correctly mapped to the appropriate contract template or form.
   • Verify that the field's visibility and access controls are appropriately set for the user roles that need to view and modify the terms and conditions.

3. Troubleshoot Field Display:

   • If the terms and conditions field is still displaying null, review the contract form layout.
   • Ensure that the field is correctly placed on the form and is not hidden or disabled.
   • Check any field-level or form-level client scripts, business rules, or UI policies that may impact the field's visibility or value.

4. Investigate "Build Terms and Condition" Behavior:

   • If the "Build Terms and Conditions" option is displaying an English language message, it suggests that the default language for building terms and conditions might be set to English.
   • Check the contract configuration and related settings to determine if there is an option to select the desired language for building terms and conditions.
   • Consult ServiceNow documentation or reach out to ServiceNow support for specific guidance on configuring the language for building terms and conditions.

[Sahil Khan1]

All of these steps not work for me.

Thanks for your answer