The OOTB behavior for CSM is that when a customer raises a request via a Order guide they receive a 404 error as the result of submitting the request is they are directed to sc_request, but as customers do not have the rights to view these they rece...
Need to create Related list to show case tickets of parent account and child account in parent account form and for child account it should show only child account mapped case ticket.(function refineQuery(current, parent) { // Add your code here, ...
I have a custom field on sys_user table to check a box to denote if the contact is a VIP. This displays on the customer_contact form: Dictionary Info: customer_contact.vipTable: sys_userField: vip When I check the vip box on the customer_contact for...
For snc_external or CSM portal access people, the Action button/ widget is not visible. may i know where i can find the pages/widgets/button for this to get this visible?
how to get customer servicer manager advanced dashboard in CSM Does any one know how to get this dashboard ?i have installed (com.snc.pa.customer_service), (com.snc.pa.awa)both these plugins . i still couldn't get the advanced dashboard for Customer...
We want to embed the case creation widget or page as an iframe into our platform admin (external, not service-now site). Has anyone done this? Is this supported by ServiceNow?
I want to populate the watchlist members to be populated on the the UI page which has the field contact type reference to sys_user table
Hi Community, How to set email digest subject using mail script. Thanks,Krishnamohan
I would like to know how to make the Watch List show on the catalog tasks display. I have used all the options as empty, not empty dynamic, etc and none of them will show the watchlist. I am responsible for updating the RITMs for three people on my...
Hi Team,Can Someone give me virtual agent study materials learning from scratch to an advance level.Udemy,youtube or documentation links will be helpful.
We have integrated a SailPoint plugin into ServiceNow. The manage access wizard has been created in the portal . There are roles and entitlements, and we have created requests for entitlements.RITM was created and we approved all levels, stages shoul...
Hello everybody, Do you know how to enable the Configure » Form Layout configuration for an user without need to give them admin roles? OR maybe to enable the Meta tag field to display as default for the users when they are creating a Knowledge Arti...
Hi Team, Can someone tell the place wherein we can auto add image while sending email from any case or any object using email client as in attached screenshot
HI Team, We have a requirement wherein we want to have a logo set each time an email is sent using Email Client ServiceNow from Case record by clicking on 3 dots beside follow button .Logo to be set in the Body of the email
Hi Team, We have 2 BRs written. 1 BR(runs on Update/Insert) is written at order 100 and my BR(runs Update) is written at order 299. BR at order 100 is still overriding field values of my BR. Can you tell how to make BR at order 299 override BR at 100...
