When I am creating Problem ticket in Service Operations Workspace there is one pop to ask the type of problem before creating it, but I need same function in CSM FSM Configurable Workspace, so not able to find exact UI Action for it, What should I do...
Hello everyoneWhen I click to resolve an incident from the portal, I should fill in the assigned_to field as a mandatory field.How can the field be made non-mandatory? Currently, as this is a required field, the incident cannot be resolved from with...
Hello all,My company wants me to make the UI action Start Conference Call available in our CSM/FSM Configurable Workspace. What would be the best way to do this? Here is the script:function openPopUpConferenceDialog(){ var notifyOnTask = new Notif...
We have a record producer with public access to create complaints in the system. We are having issues with the multi-row variable set , details entered in the MRV not retrieved & displayed on the UI. Also it throwing following error on the UI . Pleas...
Hello Team, In the change form, we have Reschedule Button. Engineer should be able to reschedule change max 3 between 1st till 31 using the reschedule button, but if user want to reschedule it again on 30th, user should not be able to but user can do...
Hi all, We are currently trying to implement MFA on our ServiceNow Instance, but when I search for it in all sidebar as an admin it is not there, I have tried enabling it through the system properties but nothing shows up.I have tried Reloging, Clear...
Hi friends, iam working on a task in which i attach an excel sheet containing records in a catalog item , when i sumbit that catalog item ,records from excel gets populated in custom table. This is done by copying attachement from sc_req_item to data...
how to write content. I'm an aspirant Content Development Manager. Please guide me. Thank You.
We have setup a database view to get a list of software installed on servers with their current version & lifecycle phase. We have used below tables. The problem is, the records seem to have duplication where multiple record with the same software an...
Hi, Is Inquiry is separate module OR is it like sub-module in CSM like complaint (not sure if sub-module is correct term or not) ?
Hi everyone, I am currently facing the following challenge and wanted to ask if anyone has an approach on how this can be implemented.We currently have a CSM portal (B2B) in which customers can use various services. As "managers", sometimes we work o...
Hello everyone!I've created two chat-type channels to segregate logic for different environments with distinct conditions. However, when I attempt to connect an agent from different virtual agents, only one channel is functioning.Separately, they al...
Hi Team, Please suggest me how to integrate Servicenow with bullhorn through file transfer. Integration with Bullhorn for Master data(Account and Contact)As a Customer Service Manager , he wants to enable Integration of Bullhorn System with ServiceN...
This has got to be a fairly universal challenge, and I'm curious how others have handled it. I work in a regulated industry, and we had a recent audit finding of "you lack objective evidence that a submitter has signed off on your resolution before ...
Hi All, We are trying to push the comments to Webex through REST message, what we had observed is that when we add the comments added from portal it is showing in case form but not fetching them to push the comments to Webex space but through form an...
