Business rule script
Hi All, Need help to write a BR where we have to add email id (example@gmail.com) when ever any case / incident will create for an specifce CI(configuration Item). Thanks all in advance. Regards, Sanjeev
Forum Posts
Resolved! Response Templates for CSM Configurable Workspace
Hello, Has anyone had experience adding Response Templates to an Extended table? We currently have 2 separate teams working in CSM/FSM Configurable workspace one is on sn_customerservice_case and the second is extended off of that table. Both teams n...
Need a help on UI builder
How do we get the sys_id of the selected row in the csm workspace for for policies in customer information?
Sticking Tabs Washington
With the introduction Washington our users are having trouble to manage the tabs, when creating cases. You can remove tabs using the standard feature, but what happens if you logout of SNOW and you login again the case tabs return. It is not only re...
cannot link a flow to catalog item
Hi, I created a flow with trigger as service Catalog and linked it to the catalog item, but upon submission the flow is not triggered.There is no active flow or complete flow, and only SLA and request flows are triggered, but not the requested item f...
"External user not authorized" for Inbound web service
Hello, I created an inbound web service to create case.The user used by the import set API has the role sn_customerservice.customer.This user is also used by standard api to retrieve the cases he created. I have associated this role to the user to ke...
Resolved! Scripted REST API can only get one record
Hi Experts, I have the following Scripted REST API. As the log showed, it could get 3 different Case Records. But when I do test from API explorer and post man, it displayed one record.Is there anything wrong with coding? how to fix that? (function...
Resolved! Out of office Reply
Hi Team, I'm trying to get the "out of office" reply and update and existing incident with it as comment. I found that it should be done with Inbound Actions, but I don't know how to proceed, could you please help ? Best regards
Project Gantt Chart Dependency Column Has Funky Formatting
How do I change the display format of the Dependency column of my Gantt chart? This is how it currently displays: Thanks.
Update Result field in Diagnostics Table
Hi all, The requirement is to update the Result field in the Diagnostics Table (custom) once my ouput JSON is recieved as response through integration. Once, the output field is mapped with the JSON response from integration, the state of the Diagnso...
How to make Walk-up user remain active?
Hi @all, we have recently implemented Walk-up experience and we want to keep the Walkup portal session active for longer period. How can this be accomplished? Basically we do not want user with sn_walkup.walkup_login role to log out from session.
Resolved! Display External Website in iFrame for Catalog Item in ServiceNow
I’ve created a catalog item in ServiceNow where, when an end user attaches a file, a catalog script is triggered that opens a modal with an external website (in an iframe). However, I keep encountering a "Page Not Found" error.Here’s what I’ve done s...
Reporting AI - Servicenow developer
Hi,Please tell me the real scenario in reporting AI- ServiceNow developer module with solution.Thanks.
CSM Workspace - enabling 'record information' icon on Contextual Side bar
Ive managed to add agent assist as well as Response Templates to the contextual side bar, but I'm having a hard time adding 'Record Information' and 'Related Records' tabs. I was able to get the Record Information tab to show up in the side panel,...
ServiceNow licensing
"Does running a flow that is configured to "Run with Roles" consume license? For Example, If I am ITSM user but I want to build a flow that requires a CSM role to view\update, Will I consume a CSM license as a result? insert any scenario where differ...
