ServiceNow CSM – Consumer and Consumer User

Whenever a consumer record created (csm_consumer), i can see same records gets created in user table(sys_user), I need to stop that. Can someone suggest?

Auto Populate Business Calendar Entries

We have a use case where a calendar is needed to track specific time slots that are available for a specific type of meeting to be schedule from CSM Workspace. This will be performed by internal agents, not through the portal. There are two time slot...

System Notifications

Hi, I want to change the from and reply to address of notification in what it will contain tab. The changed mail address is not reflecting though its saved. Suggestions are welcome. Thanks in advance

User Experience Analytics has wrong report ??

Currently, I am researching User Experience Analytics. I tried to check how many users have accessed the SOW (Service Operation Workspace). The report shows that no users have accessed it today, but I accessed the SOW a few minutes ago and am still i...

what is the best way to get everything from global to scoped application?

scripting

Hi,I want to populate the problem number(i want to get the sys_id) which in the incident form field, which i have created it from the incident page and i want to do it with UI Actions button that to by using  GlideModalForm-API.my main question here ...

reply emails shall be copied to associated child cases and incidents.

I have a requirement that when the client replies to some cases from the email method the reply email must be copied to associated incident.The same content email received must be copied to the incident also. Can anyone help ?Thanks in advance.

Max number of users to return from AD Distribution group in Service Portal

When manager of the Distribution group is trying to change the group members through the Service Portal using the catalog form Email - Modify Distribution Group(only for the owner of the group) users not showing up in the below.Can anyone please sugg...

Payment Gateway integration with ServiceNow

How can I integrate the PayPal or any other payment gateway in the Customer Service Portal with proper authentication?  

Configure WFO for custom tables

Hi Team, I have a use case to build a custom App and would like to know if we can configure Workforce Optimization for it.If so, i would like to understand the basic configuration to have it. Thank You!Regards,Meet M CC @Community Alums 

How Give Current date in custom portal Field ServiceNow ATF

How to use HTML content in additional comments or work notes fields

I am looking to use HTML content in additional comments fields.I want to send Bold content/heading content to the customer