Hi Experts,
I am trying to change the color of the Case Number field in CSM Workspace list view using UX Highlighted Values.
What I have done:
- Created a Highlighted Value configuration for:
- Table:
sn_customerservice_case - Field:
number
- Added conditions:
- when field xyz = true
- and field abc is not empty
- Set the color (e.g., orange)
Current Behavior:
- When the Number field is placed as the 2nd column, the highlight works correctly and the color is applied.
- However, when I move the Number field to the 1st column (primary column):
- The color is not applied
- It remains blue (default hyperlink style)
- The field is still clickable (which is expected)
Requirement:
I want the Case Number (first column) to:
- Have a custom color (e.g., orange) based on conditions, this will be applied to sort some specific cases.
- Still remain clickable (retain navigation behavior)
Question:
Is it possible to apply UX Highlighted Value styling on the primary column (Number field) in CSM Workspace while keeping it clickable?
If yes, what is the recommended approach?
Any guidance or best practices would be really helpful.
Thanks in advance!
