Unable to display content CSM workspace

Gianluca7 · 5 hours ago

Hi,

as displayed in the attachment, I have this error for my CSM/FSM workspace home page after Australia upgrade.

How can I fix it?

Tanushree Maiti · 4 hours ago

Can you Repair Customer Service plugin (com.sn_customerservice) and check post clearning instance cache using cache.do in the navigator.

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Gianluca7 · 4 hours ago

What do you mean with Repair com.sn_customerservice?

Tanushree Maiti · 4 hours ago

Hi @Gianluca7

Hit this link.

https://<your_instance_name>.service-now.com/now/app-manager/home/plugin/id/com.sn_customerservice/details

Check under Quick Action ->Repair Is showing at right side.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti