Unable to hide New Button on related list in CSM Workspace when parent is Closed

[rutujakhandekar]

Hi,

I want to hide a NEW Button on related list in CSM Workspace whenever a parent Case gets closed. In a Native UI I am able to achieve it by using List Control. But in CSM Workspace not able to achieve. I have also tried an option of UX declarative option but there it is hiding for all. No option to add condition.

[virajtodkar · Accepted solution]

Hi @rutujakhandekar ,

I have done it same but for different table. Below are the steps to configure,

Navigate to All > Now Experience Framework > Declarative Actions > Related List Actions

Now apply the filters as,
Action Label = New
Action Model = Related List
Application = Global
Table = Global

You will find the all NEW buttons,
Now find the button where client condition is EQ,
or else try changing label to identify the correct NEW button used.

Once you get the correct button, open it and change the Table to custom table that you want and click on Insert and Stay.

Now once saved navigate below to Related List and click on Advance option and open Condition tab. Where you can put the condition to show only for other states except Closed.

Remember: This condition is used for visibility not for hiding. So put the condition for eg:(parent.state!=3).

I hope my answer helps you, if yes then please mark as Helpful and you can close the thread.

[Vishal Jaswal]

Hello @rutujakhandekar 

If this issue is resolved then please mark suggestions as accepted solution (you can select multiple) else please share what steps you performed to resolve this issue so that it will benefit the entire ServiceNow community.