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Unable to see Case task info in CSM workspace

Krishna142
Tera Contributor

‎02-08-2024 04:12 AM

Hello team,

 

I am unable to see Case task info in CSM workspace.

 

Please help me out to resolve the issue.

 

Regards

Krishna.

 

Krishna142_0-1707394240814.png

 

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Not applicable

‎02-08-2024 05:03 AM

Hi @Krishna142 ,

Navigate to Now Experience Framework > Configuration Settings > UX Header Configurations

Open  CSM/FSM Configurable Workspace Header Config record

SandeepDutta_0-1707396976835.png

 

open "sn_customerservice_case" from the UX Form Headers related list record.

Make sure all the highlighted fields and filled and are active:

SandeepDutta_2-1707397424458.png

 

 

 

 

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