Unable to see Case task info in CSM workspace

[Krishna142]

Hello team,

I am unable to see Case task info in CSM workspace.

Please help me out to resolve the issue.

Regards

Krishna.

[Community Alums]

Hi @Krishna142 ,

Navigate to Now Experience Framework > Configuration Settings > UX Header Configurations

Open  CSM/FSM Configurable Workspace Header Config record

open "sn_customerservice_case" from the UX Form Headers related list record.

Make sure all the highlighted fields and filled and are active: