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02-07-2024 12:39 AM
main question:
Creating a Report for seeing how many CMDB Services have a created KB, and not?
i have trouble finding how i can get this info, from services or from knowledge articles?
using that i can figure out how to create one that shows the ones that are created to a service, in a long normal list i can sort manually.
anyone can get me on the right track here? how do i do it?
Solved! Go to Solution.
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02-07-2024 06:49 AM
You can create a report on table 'cmdb_ci_service', assuming that's the table and use the related list conditions to check on Knowledge (select Knowledge -> Configuration item) and set the default 'Greater than or Equal to 1' to 'Equal to 0' and it will show you all services where no article is written for:
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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02-07-2024 06:49 AM
You can create a report on table 'cmdb_ci_service', assuming that's the table and use the related list conditions to check on Knowledge (select Knowledge -> Configuration item) and set the default 'Greater than or Equal to 1' to 'Equal to 0' and it will show you all services where no article is written for:
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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02-08-2024 04:43 AM
This worked perfectly! this was the part i was shown and all correct! thank you!!
important notice, the equal to 1 thing he is refering to is the blue part above the drop down menu. easily missed
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02-08-2024 01:22 AM
testing! lots of details on this that i dont know yet, but understand its possible then, and i see how it works.
also got a contact inside our dev team that can give me a hand, il come back and mark it if it worked, thank you!