Creating a Report for seeing how many CMDB Services have a created KB, and not.

Andreas_Aurobay
Giga Contributor

main question:

Creating a Report for seeing how many CMDB Services have a created KB, and not?

 

i have trouble finding how i can get this info, from services or from knowledge articles?

 

using that i can figure out how to create one that shows the ones that are created to a service, in a long normal list i can sort manually. 

 

anyone can get me on the right track here? how do i do it?

1 ACCEPTED SOLUTION

Mark Manders
Mega Patron

You can create a report on table 'cmdb_ci_service', assuming that's the table and use the related list conditions to check on Knowledge (select Knowledge -> Configuration item) and set the default 'Greater than or Equal to 1' to 'Equal to 0' and it will show you all services where no article is written for:

 

MarkManders_0-1707317364296.png

 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

View solution in original post

3 REPLIES 3

Mark Manders
Mega Patron

You can create a report on table 'cmdb_ci_service', assuming that's the table and use the related list conditions to check on Knowledge (select Knowledge -> Configuration item) and set the default 'Greater than or Equal to 1' to 'Equal to 0' and it will show you all services where no article is written for:

 

MarkManders_0-1707317364296.png

 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

This worked perfectly! this was the part i was shown and all correct! thank you!!

 

important notice, the equal to 1 thing he is refering to is the blue part above the drop down menu. easily missed

Andreas_Aurobay
Giga Contributor

testing! lots of details on this that i dont know yet, but understand its possible then, and i see how it works. 
also got a contact inside our dev team that can give me a hand, il come back and mark it if it worked, thank you!