update a record through email

[Lbec]

I have a request that, through an email, clicking a link modifies a record in servicenow, this is possible, for example:
I send an email requesting approval,
If they answer yes, I can close the story, otherwise no.

[Jayant_M · Accepted solution]

Hi Lbec,

You can use inbound action to update the record for the type reply and by using the field action you can close the record. 

[Sumanth16]

Hi @Lbec ,

Please refer to below thread:

https://snprotips.com/blog/2016/1/29/approve-or-reject-with-a-single-click

https://www.servicenow.com/community/itsm-forum/approve-reject-buttons/m-p/454476

And check below Email notificaion script for your reference:

incident_take_me_to_the_incident

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda