update the description of the new record with existing

[purnendutiw]

How can we solve this.. I am getting  so much confusion on this.

When a record is created from another record, update the description of the new record with existing description + this record has been created with the Incident number.

[Ankur Bawiskar]

@purnendutiw 

what's your confusion?

what script did you start with and where are you stuck?

[purnendutiw]

   (function executeRule(current, previous /*null when async*/) {

        var newRecord = new GlideRecord('incident');

        newRecord.initialize();

        newRecord.description = current.description;

        newRecord.short_description = current.short_description('this record has been created with the ' + current.number);

        newRecord.insert();

    }

 )(current, previous);
When to run : After, Insert

[Ankur Bawiskar · Accepted solution]

@purnendutiw 

update as this

(function executeRule(current, previous /*null when async*/) {
var newRecord = new GlideRecord('incident');
newRecord.initialize();
newRecord.description = current.description;
newRecord.short_description = 'this record has been created with the ' + current.number;
newRecord.insert();
}
)(current, previous);

[vishwajeet5550]

Create a New Business Rule:

Name: "Update Description with Incident Number"

Table: Choose the relevant table where the record is being created 

When: After Insert

Condition: Check if the record was created from an Incident (you can check if there’s a Parent or Incident field on the table).

(function executeRule(current, previous /*null when async*/) {
    if (current.incident) {
        var incidentNumber = current.incident.number; 
        var descriptionText = current.description || '';
        current.description = descriptionText + "\nThis record has been created with the Incident number: " + incidentNumber;
        current.update();
    }
})(current, previous);