Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

URGENT!! View not getting reflected on Portal

Adishar3
Tera Contributor

Hello! 

I am trying to add a field called 'Category' to the csm portal - Cases list. I checked the native UI and found 'csp' view to be same as what i see on the portal list view. However, after adding the field on the 'csp' view it is not being reflected on the CSM portal and it remains same as before. I am wondering if it has something to do with the table being wrong as the 'csp' view is on 'sn_customerservice_case' and the URL on portal is: 

'https://servicenow.com/csm?id=mycsm_cases&table=sn_customerservice_standard_case&filter=stateNOT%20I...'

 

Adishar3_0-1722317126983.pngAdishar3_1-1722317166489.png

 

1 REPLY 1

Hafsa1
Mega Sage

@Adishar3  have you got solution for it?