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URGENT!! View not getting reflected on Portal

Adishar3
Tera Contributor

Hello! 

I am trying to add a field called 'Category' to the csm portal - Cases list. I checked the native UI and found 'csp' view to be same as what i see on the portal list view. However, after adding the field on the 'csp' view it is not being reflected on the CSM portal and it remains same as before. I am wondering if it has something to do with the table being wrong as the 'csp' view is on 'sn_customerservice_case' and the URL on portal is: 

'https://servicenow.com/csm?id=mycsm_cases&table=sn_customerservice_standard_case&filter=stateNOT%20I...'

 

Adishar3_0-1722317126983.pngAdishar3_1-1722317166489.png

 

1 REPLY 1

Hafsa1
Mega Sage

@Adishar3  have you got solution for it?