User account repeatedly locked out - every day

mrbenwhite
Tera Contributor

‎11-28-2018 12:12 AM

Has anyone come across a user that is locked out of there account everyday? This is affecting the Production instance and they have the ITIL role. 

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Alikutty A
Tera Sage

‎11-28-2018 12:15 AM

Hello,


How is the user data synchronized? Are you using LDAP?

Thanks!

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olivierjeffroy
Kilo Contributor

‎11-28-2018 06:29 AM

Hello,

We had this issue during the early phase of our implementation (Istanbul). 

The issue (for us) was that the counter for logging attempts wasn't reset to zero after a successful logging. We were authenticating by LDAP.

 

Hope this helps

 

Olivier  

Andrew Barnes -
ServiceNow Employee
ServiceNow Employee

‎11-28-2018 06:35 AM

Greetings mrbenwhite,

 I have seen this, when the user has setup some automation, but that is using an old password. Ask them if they have a mobile app, or are doing any automated connections to your instance. You can also look for their failed login attempts - and see the source. 

-Andrew Barnes
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