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CSA EXAM

“Hello all, I’m transitioning from a Customer Success role into a more technical career path. I’ve been exploring ServiceNow and I’m interested in the CSA certification. Since it costs $300, I’d love to hear from the community—does this certification...

ayushigupt0 by Tera Contributor
  • 486 Views
  • 2 replies
  • 0 helpfuls

Ability to mass close incidents for User assigned to his group.

In ServiceNow , can a user from a specific assignment group, close multiple incidents or mass close the incidents assigned to that assignment group, without requiring the admin role ?Currently for a user to be able to do this he requires>> itil, list...

varaddd by Tera Contributor
  • 458 Views
  • 3 replies
  • 0 helpfuls

Have a question about CSM External role

I have a Question that snc_external role user can have access to Case table or not ?Definitely, No ...Because external role does not have access to internal tables.But i need Partner User to see the case table. With which role i can grant access to t...

KeerthiPraV by Giga Contributor
  • 265 Views
  • 1 replies
  • 0 helpfuls

New to ServiceNow

Just got into the ServiceNow ecosystem. Planning to take my admin exam next month. Was wondering from some of the seniors what is the best way forward for going from a rookie ServiceNow admin to an intermediate level. Thanks, Chet

Resolved! Not able to Case type table/Menu item

Hello, I have installed CSM family plugin in my dev instance and planning to create a new case type but not able to see case type menu/table. I can see Cases but not Case type.Any additional configuration needed to get case type table? Thanks 

Resolved! CSM with ITSM

If we purchase the CMS standard, we can also use ITSM for free or need more fee for it?

JackieZhang by Tera Contributor
  • 1154 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to Add a Playbook Tab to Case Records in CSM Workspace

Step 1: Integrate Playbook with CSM WorkspaceTo display a Playbook in CSM Workspace, you must configure it as a Related Item or Contextual Side Panel.Configure the Playbook as a Related ItemNavigate to:All → Workspace Experience → Actions & Component...

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HasanRaja by Tera Expert
  • 2673 Views
  • 4 replies
  • 5 helpfuls

CSM "System" not populating product items

Hi  I created a product and linked it to an account. When users try to select a product using the system field, the product doesn’t show up. In the DEV environment, everything works fine both external users and admins can see the products. But in QA,...

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CarolMa6 by Tera Expert
  • 381 Views
  • 2 replies
  • 0 helpfuls

Change Management

As a service desk agent i want to have access read/write changes to manage my workload effectively.   how to fix this? 

Chamundi_AB by Tera Contributor
  • 231 Views
  • 1 replies
  • 0 helpfuls

CSM - Case visibility for Key Account Managers

Hi all, I have a requirement for Key Account Managers to have visibility (read only access would be fine) of cases raised by the accounts they are responsible for. Currently our B2B customers raise cases via the CSM portal, each customer is a contact...

OWelch by Tera Contributor
  • 380 Views
  • 2 replies
  • 0 helpfuls