Requirement:I need to configure ServiceNow so that whenever an email is received:A case should be created.The case should be linked to the customer account and populated with customer details.Any To and CC email addresses should be added to the cust...
I need to enforce a validation on the Service Portal so that when a user submits a knowledge article rating below 3 stars, the comments field becomes mandatory before the feedback can be submitted.
I am currently using the CSM/FSM Configuration Workspace. I want to delete the [Reply] and [Forward] buttons in the activity column of the record information. It would be very helpful if you could let me know.
The Grant Program has been created by following the ServiceNow documentation, and according to the guidance, it should appear in the Grant Management Portal once published. However, despite making several configurations, it’s still not visible.Has an...
How to implement a create knowledge OOTB Ui action for a custom table that extends the case table, also as of now the create knowledge Ui action is also not visible on the case form. How can I activate that on the case and custom table. I have activa...
I need to create a Record Producer in ServiceNow that updates an existing user's record instead of creating a new one. The fields that need to be updated are: Name, Time Zone, Schedule However, when I create the Record Producer, it currently creates...
Hi all,We’ve created a record producer that creates a case in the sn_customerservice_casetable.Our requirement is for users with the snc_internal role to be able to view the cases they have submitted via the esc portal. However, with only the snc_int...
Want to add the field "Contextual Search results(type-formatter)" to my CSM configurable workspace. Already added it in the default form view, but not visible in the workspace. Also tried using Form design but no use.
Case Management - Report to show the time spent in each case state.Need to know on how to generate a report that shows the case and the different states it was in along with the time in each state. the current state of the case can be any. (active...
Hi Community,I’ve been working on setting up an end-to-end customer flow in ServiceNow. So far, I have completed:Raise a Lead – Captured customer interest (via CRM integration).Generate a Quote – Integrated with external quoting tools.Complete an Ord...
I am not getting catalog items when searched in the homepage search. But when searched getting the knowledge articles. Even after configuring the search sources for the portal(custom and CSM) , still i cannot get the catalog item results in the homep...
The portal menu is left-aligned by default, but I want it centered.Can someone tell me how to implement this?
Hi AllHow do we know if a case has been reassigned from Genesys?ThanksPuja
Hello ServiceNow Community,I am currently working on learning and exploring ServiceNow, and I’m very interested in trying out the AI features such as Now Assist, AI Search, and other AI capabilities that ServiceNow offers.Since I am using a ServiceNo...
hi! I’m trying to set up granular roles in CSM. Creating a new responsibility definition is not a problem, but I can’t find a way to add access level, config on the related list to the responsibility definition. on day out of the box responsibility ...
