When posting comments on cases from the portal, I use the mention feature. However, the search results for mention suggestions fill the entire screen, and scrolling is not displayed.I would like to display the mention suggestions with scrolling, simi...
Hi everyone,Can anyone explain me how the table that references ast_contract works. I can't seem to find any documentation on this.The table is called: contract_rel_contract_sla, and is a related list on contracts that points the contract to a SLA wi...
Hi,Currently when an Interaction is closed, I want to Create Incident/Create Request through that closed interaction however when I am clicking on Create Incident/Create Request, its validating the mandatory fields and giving error 'The following man...
Hi Team, After creating new problem record, we have field called workaround in the problem form. After filling workaround field, after saving the record, we will able to see Communication Workaround related link. After clicking the Communication Work...
On the sys_user_group table we recently created a custom field called 'Display Name'. To make the group names more understandable to the users.On the case form we currently have a reference field called 'assignment group', which references the sys_us...
We are implementing SOW on Yokohama. When creating a request from an interaction, the caller is not passed to the requested for on the request. This happens in my PDI, but not in our organization's instances. How can this be corrected?
We are facing one issue in the “if” logic of inbound flow designer to check the certain state value. Based on the condition record will be updated . When the flow is executed, “state “ is taking choice display value, rather than value. Label of the c...
Hi Team,I have created a custom header menu for a Customer Service Portal using the Instance with menu table. The header menu is currently visible to admin users but not to consumer users. Earlier, the same menu was visible to everyone, including c...
Hi, Has anyone discovered a workable solution for the current limitation where external users cannot upload attachments on the CSM portal. Our customer’s process requires an attachment as an approval document when registering an entity, so this capab...
When Self Service Password Reset plugin is enabled, an email notification called 'Customer Reset Password' is added. Any one happens to know When this notification is sen out? Is it OK to disable it?
Hello everyone! I have just passed my CSA exam and will begin my ServiceNow career shortly. Are is there anyone who would provide basic guidance/wisdom on the best practices for being a system analyst for a large scale organization using the CSM modu...
In the Workspace,I have a submit button, when clicked it is redirecting to a new form , but on the new form I want 3 fields to be pre populated based on the 3 dropdowns selected before clicking the submit button.
Currently In FSM we have different assignment methods. Manual Auto assignment Dynamic scheduling From the above we can select any one of the above. But If I want need auto assignment as well as Dynamic scheduling what needs to be done? Scenario: Disp...
Hi All,I have a requirement where an inbound email triggers a flow to create an HSPII record. The system then looks up the HSPII data and anonymizes the email content if it matches a predefined pattern.Based on a Decision Table, if the sender’s busin...
In the CSM/FSM configuration workspace, several default lists appear in the Default List view. We’d like to remove some of these items. What is the recommended best practice for hiding or removing these default lists while ensuring that future upgrad...
