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Record Page Tabs are not visible in CSM workspace

Hi everyone,  Record Tab is missing in the CSM workspace Record Page, and i also see there is a related list component which has all the related list. Since the Tab is missing im unable to add my playbook here. Can anybody help me bringing this tab b...

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Migration from Salesforce to ServiceNow

Dear Community, We are working with a FinTech compnay who is running their CRM, CSM and FSM on Salesforce and we are in the process of replacing it with ServiceNow CSM & FSM. While from the product standpoint we have enabled customer on the feature s...

Resolved! Help Needed: Public Table Access Error ("Not Authorized or Record is Invalid") – dev187891

Hi ServiceNow Community,I’m reaching out for guidance on an issue I’ve encountered while exposing a custom table (Lead) to the public through my developer instance without login credentials.Here’s what I’ve already configured: Public access enabled o...

RohitPapann by Tera Contributor
  • 318 Views
  • 2 replies
  • 0 helpfuls

Remapping of companies to respective domain

Hi All , How to remap the companies with particular domain , currently companies are mapped to default domain that's why new users logs in with default domain.  Thanks

puja kumari by Tera Contributor
  • 288 Views
  • 4 replies
  • 0 helpfuls

Jira Integration , Json issues

 Hello Everyone,I'm experiencing a problem while fetching comments from Jira for a specific issue ID.When I retrieve the data using the Action, the JSON contains the mention object properly, including the name of the mentioned user. Here's a sample o...

mdshahvez11 by Tera Contributor
  • 425 Views
  • 2 replies
  • 0 helpfuls

Learning LIve

Any suggestion on Admin certification live sessions or prep classes before testing? 

matthewchiu by Tera Contributor
  • 795 Views
  • 3 replies
  • 0 helpfuls

CSM-Agent Workspace || Spam Emails

< Hi all  I have a requirement to " Identify and block the users who repeatedly triggering the  spam email notification in Agent workspace". How we can find out and which mechanism we use to solve this / prevent in future. Please Help.Thanks in Advan...

thinkwithme by Giga Contributor
  • 385 Views
  • 9 replies
  • 0 helpfuls

CSM Configurable Workspace Redirecting

After installing the Financial Services plugin when I try to go to the CSM Configurable Workspace, it is redirected to the Financial Services Workspace.  The CSM/FSM Configurable Workspace is in the module list but not in the Workspace list an longer...

leeneumann by Tera Contributor
  • 408 Views
  • 3 replies
  • 0 helpfuls

Displaying Active Projects on the Customer Account (CSM) Form

Working in the CSM module, and I know that the Customer Account form can display related information like Contacts, Cases, Contracts, and so on.I'm wondering if there's a way to also display active Projects associated with a customer account on this ...

Scotty88 by Tera Contributor
  • 211 Views
  • 1 replies
  • 0 helpfuls

Filter condition issue

Hello Guys,I'm working on a report where I need to filter records based on a variable called "Stop Date" within a Multi-Row Variable Set (MRVS). The requirement is to display records exactly 21 days before the Stop Date. For example, if the Stop Date...

dmahendran by Tera Contributor
  • 396 Views
  • 5 replies
  • 1 helpfuls