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Integration of ServiceNow and Salesforce

I want to integrate a ServiceNow instance with a Salesforce instance.What operations are required to integrate ServiceNow and Salesforce using the "Salesforce Spoke"?Also, is it possible to link multiple Salesforce instances to a single ServiceNow in...

Resolved! regarding the error message

Hi All,I’m trying to fetch a Service Catalog item widget on a page, but I’m getting the error message:“You are not authorized or record is not valid.”Has anyone faced this issue before? How can I resolve this and make the catalog item load properly o...

RohitPapann by Tera Contributor
  • 928 Views
  • 2 replies
  • 2 helpfuls

Indicator is doing a running sum instead of showing counts by day

When I complete data collection on an indicator created to count the number of travel requests, the values seem to be a running sum instead of a count for each date.  How do I get my indicator to show the number of travel requests that are counted fo...

mkniola_0-1756410476362.png
mkniola by Tera Contributor
  • 910 Views
  • 4 replies
  • 1 helpfuls

TMF-653 Test Results in Payload

Hi Team,I have a query regarding the TMF-653 API implementation. As part of this API, we receive a POST request from northbound systems, which triggers a test run in ServiceNow. The results of these tests are then displayed in the ServiceNow UI.In th...

Handling Locations at granular level

I want to know the best practice for defining the location in ServiceNow (cmn_location). I want to create unique location for rooms in the building. the building has multiple floors, each floor has multiple divisions and each division has multiple ro...

Resolved! Contract Entitlements

I have a question about entitlement assignment to CasesHere’s the scenario:We have one contract created.That contract has two separate entitlements for two different items.When a case is created through the catalog, it is automatically assigned to En...

Emails not working between two ServiceNow instances

We are encountering an issue where emails sent from a client’s ServiceNow instance are not appearing in our inbound email logs. Normally, such emails should be captured and processed through inbound email actions, but in this case, the email is recor...

AnishG by Tera Contributor
  • 673 Views
  • 7 replies
  • 0 helpfuls