user.view event to capture tickets views on Customer Portal.

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‎01-10-2020 01:02 PM

Dear Community,

The 'user.view' event is designed to capture and create event log entries when users view tickets. Is there anything in ServiceNow that extends this capability to the Customer Service Portal? I want to be able to tell when portal users (users with snc_external role) view tickets. Any help or direction would be appreciated.

Thank you,
Arun

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Drew Carpenter
Tera Expert
In response to khadija3

‎08-14-2023 10:24 AM - edited ‎08-14-2023 10:26 AM

Old thread, I know, but it's the only one I can find regarding user.vew events...
Support isn't helping me with an issue we're having since it's with a custom scope, but would anyone know why user.view events would error out instead of simply going to 'processed' state? I find no other details, no verbose error message, just the event goes to error.

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